Field Service Representative

About the Role

Typical daily activities include pre‑site preparations, equipment startup, repair, preventive maintenance, and field modifications. FSRs also engage in problem solving with customers, electricians, sales partners, technical support, and district service teams, and they complete field service reports, expense reports, and maintenance documentation. Additional responsibilities may involve regional or countrywide travel, including overnight trips, assisting senior technicians, supporting project management on larger system start‑ups, collaborating with other FSRs and project managers on complex projects, and acting on behalf of the District Service Manager to resolve operational issues. • Perform assembly, startup, diagnostics, repairs, and preventive maintenance on power distribution and critical power equipment. • Solve technical problems with customers, electricians, sales partners, and support teams. • Complete field service reports, expense reports, and maintenance documentation. • Travel regionally (including overnight) to provide customer support and assist senior technicians. • Collaborate with project managers and district service managers on complex projects. • Follow safety procedures (lock‑out/tag‑out, NFPA‑70E/OSHA) and report hazards promptly. • Operate test and diagnostic equipment and maintain safe vehicle operations.

Key Responsibilities

• ▸power maintenance
• ▸diagnostics
• ▸field reports
• ▸customer support
• ▸regional travel
• ▸safety compliance

What You Bring

Candidates should have an Associate’s degree, trade or vocational certification, military training, or equivalent electrical‑related experience, along with the ability to read blueprints and schematics. A thorough understanding of AC and DC power principles, 2+ years of field service repair experience with UPS, power distribution, ATS, or related equipment, and at least 2 years in field services or a comparable industry are required. Safety is a priority; applicants must follow lock‑out/tag‑out procedures, adhere to company safety policies, and preferably have experience with NFPA‑70E or OSHA standards. They must also possess safe driving skills, be proficient with test and diagnostic equipment, and be able to write clear service reports and correspondence. The role demands physical stamina, including lifting up to 40 lb, bending, stooping, and working in extreme weather conditions such as heat, cold, rain, or dust. Employees may need to stand for extended periods, work in confined spaces, and perform tasks outdoors. • Hold an Associate’s degree, trade certification, military training, or equivalent electrical‑related experience. • Possess 2+ years of field service repair experience with UPS, power distribution, ATS, or related equipment. • Demonstrate ability to read blueprints, schematics, and interpret electrical drawings. • Meet physical demands: lift up to 40 lb, work in extreme weather, confined spaces, and stand for long periods.

Requirements

• ▸associate degree
• ▸field service
• ▸blueprint reading
• ▸ac/dc power
• ▸safety compliance
• ▸physical stamina

Benefits

The position offers a compensation range of $66,000 to $99,000 annually, comprising base salary and short‑term incentive, and applies to candidates located in the United States. Pay within the range is influenced by performance, knowledge, skills, experience, and education. Schneider Electric also provides a comprehensive benefits package that includes medical, dental, vision, life insurance, Benefit Bucks, flexible work arrangements, paid family leaves, 401(k) with match, well‑being programs, holidays, paid time off, stock purchase options, and military leave benefits. All FSRs receive direct product training and instruction on digital and physical tools needed for the job. Schneider Electric supplies service vehicles, tools, uniforms, mobile devices, and laptops to support daily professional activities. This is a site‑based position with occasional non‑standard hours, offering a 40‑hour guarantee plus overtime, with most work conducted at customer sites. The role is part of the U.S. Services business, focusing on equipment that supports power distribution and critical power infrastructure. New hires experience eight weeks of paid, in‑person training at Schneider’s state‑of‑the‑art facility in Dallas, TX, followed by online training and mentorship from a local area guide. This structured onboarding supports continuous learning and skill development. • Receive 8 weeks of paid in‑person training at Schneider’s Dallas facility, ongoing online training, and a local mentor.

Work Environment

Field