Senior Operations Manager (NORESCO)

About the Role

The Sr. Operations Manager in the Engineering and Technical Operations group will work closely with design, lighting & water, commissioning, M&V, document management, data solutions, and O&M teams. This senior‑level role is responsible for tracking and improving efficiency, utilization, processes, procedures, deliverables, and training across the department. Strong listening, communication, and computer skills are essential for presenting to senior management and collaborating across NORESCO. Key duties include maintaining and enhancing systems for resource tracking, project scheduling, technical libraries, and metrics, as well as supporting project development, design, commissioning, and close‑out activities to improve consistency and timelines. The manager provides technical support for root‑cause analysis, assists construction teams in rapid mobilization of final design documents, and conducts project audits and benchmarking through data analysis and site visits. They also develop training programs, manage information tools and templates, and collect best practices for continuous improvement. Participation in cross‑functional working groups to formalize standards and evaluate new technologies is also required. • Maintain and improve engineering operations systems (resource tracking, schedules, technical libraries, metrics). • Support project development, design, commissioning, M&V, O&M, and close‑out activities to ensure consistency and timely delivery. • Provide technical support for root‑cause analysis and resolution of emerging issues. • Assist construction teams with rapid mobilization and final design document initiation. • Conduct project auditing, benchmarking, and data analysis through site visits and research. • Develop and deliver training, mentorship, and cross‑training programs for department personnel. • Create and manage information tools, templates, and libraries to boost process efficiency. • Collect and share best practices and lessons learned for continuous improvement. • Participate in working groups to formalize standards and evaluate new technologies.

Key Responsibilities

• ▸operations systems
• ▸project delivery
• ▸root cause
• ▸design mobilization
• ▸project audits
• ▸info tools

What You Bring

Candidates must hold a Bachelor’s degree and have at least five years of design/build, construction, engineering, and project‑management experience, including field work on Federal and non‑Federal Energy Savings Performance Contracting projects. Additional requirements include two years of project financial responsibility and experience creating budgets, assigning resources, and tracking costs. The role also demands strong analytical and problem‑solving abilities. Preferred qualifications include a Master’s degree in Engineering or an MBA, as well as creativity and strong analytical disposition. Proficiency with Microsoft Office, Microsoft Project, and ideally Primavera P6 is advantageous. • Bachelor’s degree required. • Minimum 5 years design/build, construction, engineering, and project‑management experience. • At least 5 years field experience with Federal and non‑Federal ESPC projects. • 2 years experience managing project finances, budgets, and cost tracking. • Master’s degree in Engineering or MBA (preferred). • Demonstrated creative and analytical problem‑solving skills. • Proficiency with Microsoft Office; experience with Microsoft Project and Primavera P6 a plus.

Requirements

• ▸bachelor's
• ▸5+ years
• ▸project finance
• ▸master's
• ▸problem solving
• ▸primavera p6

Benefits

Carrier offers comprehensive benefits such as medical, dental, and vision coverage, wellness incentives, and retirement plans. Paid time off includes up to 15 vacation days, sick and personal leave, 13 holidays, and various family‑related leaves. Additional offerings include short‑ and long‑term disability, life and accidental death insurance, health‑savings and other tax‑advantaged accounts, and tuition assistance. The position’s salary range is $120,000 to $168,000, adjusted based on skills, education, and experience, and includes eligibility for short‑term cash incentives. Applications are accepted for at least three days from the job posting date of February 4, 2026. Carrier is an equal‑opportunity employer committed to diversity and inclusion. • Medical, dental, and vision health coverage with wellness incentives. • Retirement benefit plans. • Paid vacation up to 15 days, sick/personal leave, 13 holidays, and family‑related leaves. • Short‑term and long‑term disability insurance. • Life and accidental death & dismemberment insurance. • Health Savings Account, Healthcare Spending Account, and Dependent Care Spending Account. • Tuition assistance program.

Work Environment

Office Full-Time