Aecom
Trusted global infrastructure consulting firm delivering engineering, design, construction management services.
AECOM Traffic Management Center Operator Trainee
Monitor traffic, dispatch assistance, and manage incidents via ATMS for SC highways.
Job Highlights
About the Role
The TMC Operator monitors freeways using Advanced Traffic Management Systems (ATMS) software, dispatches incident management personnel, answers calls from the State Highway Emergency Program (SHEP) patrollers, and coordinates with SCDOT, public safety and partner agencies. Responsibilities include detecting and responding to traffic incidents, logging events, and controlling Intelligent Transportation Systems devices such as cameras and dynamic message signs. • Dispatch and coordinate SHEP patrollers for roadside assistance and incident response. • Monitor surveillance camera feeds and other data sources to detect and verify traffic events. • Log events, lane closures, and road shoulder closures using ATMS software. • Operate Intelligent Transportation Systems devices such as cameras and dynamic message signs. • Follow standard operating procedures and complete required training and certifications. • Communicate with SHEP patrollers, SCDOT, SCDPS, law enforcement, fire, ambulance, and towing via radio/phone. • Answer motorist calls, provide traffic information, and transfer calls as needed. • Document all communications and activities clearly and concisely.
Key Responsibilities
- ▸incident dispatch
- ▸camera monitoring
- ▸atms logging
- ▸its operation
- ▸call handling
- ▸agency coordination
What You Bring
We are actively seeking experienced Traffic Management Center (TMC) Operators for the South Carolina Department of Transportation, based in North Charleston. The role operates the Charleston TMC from 6:00 am to 7:30 pm, with rotating 12‑14 hour shifts as needed for emergencies, evacuations or storm response. Starting pay is $20 per hour, with promotional opportunities after six weeks of training and after a year of high‑performing operations. • Minimum qualifications: High school diploma/GED, ability to sit for long periods, operate software, pass background and drug checks, complete 6‑week SCDOT TMC training. • Preferred qualifications: call‑center or dispatch experience, strong customer service, calm under pressure, extensive telephone/radio/computer use, effective oral and written communication, map interpretation, knowledge of SC interstates, ATMS software proficiency, accurate data entry, problem‑solving and teamwork skills.
Requirements
- ▸high school
- ▸atms
- ▸dispatch
- ▸customer service
- ▸map interpretation
- ▸problem solving
Benefits
AECOM offers a comprehensive benefits package that may include medical, dental, vision, life, disability, paid time off, flexible work options, well‑being resources, retirement plans and employee stock purchase opportunities. As a Fortune 500 firm with $16.1 billion revenue in FY 2024, we provide award‑winning training, career growth and the chance to work on groundbreaking projects locally and globally. • Shift schedule includes rotating 12–14 hour days, 6:00 am–7:30 pm operation; pay starts at $20/hr with promotional opportunities after training and performance milestones. • Position does not offer U.S. work sponsorship or relocation benefits.
Work Environment
Field