Market Operations Manager

About the Role

The Market Operations Manager is a pivotal field‑operations role that drives overall market performance by overseeing operational efficiencies, budget variance, vendor management, quality control, scheduling, and profitability. The manager works with shared services and centralized departments to ensure homes meet financial and ownership objectives while preserving assets and delivering a customer‑centric experience. • Monitor and analyze market financial performance, including profit and loss review and monthly variance reports. • Hire, train, and mentor Field Support teams to ensure high performance and adherence to standards. • Schedule, perform, document, and review inspections to ensure asset conditions meet company standards. • Review inspections and communicate home conditions and improvement needs during leasing. • Represent the company with municipalities, utilities, and in legal proceedings as needed. • Lead market‑level emergency responses such as scams, inspections, criminal activity, or acts of God. • Collaborate with internal shared and centralized services for efficient operations. • Participate in committees and engagement initiatives to drive company goals. • Prepare and present regular reports on market operations and financial performance to senior management. • Identify and implement process improvements and best practices. • Work closely with pricing and leasing teams to ensure optimal pricing and leasing goals. • Deliver exceptional customer service for residents. • Visit and report on competitor homes. • Represent the company in municipal engagements for permitting, occupancy certifications, utilities, and court proceedings. • Handle first‑line escalations and questions between the team and other departments. • Complete documentation and reporting required by internal processes. • Regularly audit inspections for compliance with company standards. • Maintain awareness of inventory, market conditions, and comparable properties to manage days to lease/pre‑leasing. • Manage turnover downtime and change orders to protect ROI and cap rate. • Keep move‑in maintenance issues below one per move‑in. • Initiate move‑out communication 14 days prior to vacancy. • Follow up with residents 30 days post move‑in (NMI follow‑up). • Provide weekly feedback on listed inventory condition and pricing. • Monitor customer satisfaction surveys and address issues promptly. • Perform physical activities such as sitting, standing, stooping, kneeling, pushing, shoving, lifting, carrying, and moving objects up to 25 lb; climb several flights of stairs. • Manage multiple assignments with frequent interruptions, changes, and delays while staying focused and cheerful. • Remain alert to safety, health, and environmental concerns. • Perform regular office duties as scheduled.

Key Responsibilities

• ▸financial reporting
• ▸inspections
• ▸process improvement
• ▸pricing coordination
• ▸vendor management
• ▸compliance audits

What You Bring

The position requires strong leadership, financial analysis, and problem‑solving skills, as well as the ability to collaborate across teams, provide excellent customer service, and comply with fair‑housing and local regulations. The role may involve extended hours, field inspections, and a mix of office and remote work; candidates must have reliable transportation, a valid driver’s license, and the ability to perform physical tasks such as climbing stairs and handling objects up to 25 lb. • Bachelor’s degree or equivalent work experience preferred. • 5+ years experience in property or operations management, preferably in real estate or property management. • Strong leadership and team management skills. • Excellent financial analysis and reporting abilities, including Profit and Loss (P&L) and Net Operating Income (NOI) understanding. • Demonstrated ability to problem solve and provide oversight for internal and external partners to achieve market goals. • Ability to work collaboratively with cross‑functional teams. • Strong customer service and engagement with residents, trade partners, and municipal leaders. • Knowledge of fair housing, local real estate laws, and basic building codes. • Proficient in Microsoft Office Suite; advanced proficiency preferred. • Strong technology acumen and quick adaptability to apps and software tools. • Strong written and verbal communication skills. • Detail‑oriented with ability to produce high‑quality work under deadlines. • Reliable Wi‑Fi and uninterrupted workspace for remote work when not in the field. • Valid driver’s license, proof of auto insurance, and reliable transportation for site inspections. • Understand and communicate monthly market financials. • Ability to work extended hours, including evenings, weekends, and holidays. • Clear spoken English for communication across varied education levels. • Ability to read faint or partially obscured text, with corrective lenses if needed. • Interact with all individuals, remain mentally alert, detail‑oriented, and possess good reasoning skills. • Work in small/confined spaces for extended periods. • Finger dexterity for typing/keyboard use. • Work effectively under stressful, adversarial situations.

Requirements

• ▸bachelor's
• ▸5+ yrs
• ▸leadership
• ▸financial analysis
• ▸microsoft office
• ▸driver's license

Benefits

Maymont offers a mission‑driven culture, a 5 % 401(k) match, wellness credits, up to 160 hours PTO, and clear career‑growth pathways within the stability of Brookfield Asset Management.

Work Environment

Field