Customer Service Representative (Onsite - EN/ESP Bilingual Preferred)

About the Role

The position’s responsibilities include completing customer orders, sourcing equipment, handling service calls, and serving as the after‑hours point of contact for deliveries. The role requires a positive attitude, exemplary customer service, and a focus on departmental improvements and key performance indicators. Additional duties may be assigned by the Team Leader or Manager. • Process customer orders, source equipment, handle service calls, cancellations, and equipment pick‑ups. • Serve as the after‑hours contact for deliveries and service requests, providing 24/7/365 support. • Maintain a positive, enthusiastic attitude when interacting with customers. • Deliver responsive, exemplary service to both current and potential customers. • Continuously develop knowledge of business segments to inform leadership of new opportunities. • Identify and implement departmental process improvements. • Meet and sustain departmental Key Performance Indicators.

Key Responsibilities

• ▸order processing
• ▸equipment sourcing
• ▸service calls
• ▸after‑hours support
• ▸process improvement
• ▸kpi management

What You Bring

Candidates should have 0–2 years of customer‑service experience, strong communication skills, and the ability to manage multiple priorities in a fast‑paced environment. Preferred qualifications include knowledge of Sunbelt’s POS system and prior equipment‑rental or construction experience. Physical demands involve lifting up to 25 lb, bending, squatting, and occasional driving in various weather conditions. • 0–2 years of customer service experience in a call‑center or dedicated service department. • Professional, friendly demeanor with strong telephone handling skills. • Excellent interpersonal, written, and oral communication abilities. • Strong work ethic; self‑starter capable of managing multiple priorities in a fast‑paced environment. • Proficient with PC systems, CRM, email, and chat; solid typing skills. • Working knowledge of Sunbelt’s POS system (Wynne or AS400) – preferred. • Prior equipment‑rental or construction industry experience – preferred. • Able to bend, squat, crouch, reach and lift 25 lb or more; may require driving, loading/unloading heavy equipment, and working in extreme weather or night/weekend shifts.

Requirements

• ▸customer service
• ▸phone skills
• ▸crm
• ▸pos system
• ▸construction
• ▸heavy lifting

Benefits

Join Our Team! Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry, offering a vast fleet that ranks among the best and pairing it with a friendly, knowledgeable staff. Our employees are our greatest asset, and we invest in them with competitive benefits and extensive on-the-job training for eligible employees. As a highly successful national company, we constantly seek talented individuals to support our growth. Our extensive fleet includes pumps, scaffolding, construction tools and more, supported by a friendly, knowledgeable staff. We invest in our workforce with competitive benefits and on‑the‑job training for eligible employees. As a national company, we continuously seek talented individuals to support growth. Sunbelt Rentals offers a comprehensive benefits package, including health, dental and vision plans, 401(k) match, paid parental leave, volunteer time off, disability and insurance coverage, tuition reimbursement, and generous paid time off. Employees become eligible for benefits after 30 days and enjoy opportunities for advancement, recognition, and a supportive, diverse workplace. • Health, dental, and vision insurance. • 401(k) match. • Volunteer time off and paid parental leave. • Short‑term and long‑term disability coverage. • Accident, life, travel insurance and flexible spending accounts. • Tuition reimbursement. • Employee Assistance Program (EAP) and length‑of‑service awards. • 12–25 vacation days (based on tenure), 5 sick days, 6 holidays, plus floating and inclusion days.

Work Environment

Onsite