Service Manager

About the Role

• Manage the repair and maintenance of company‑owned and customer equipment, including yard organization (Ready to Rent, Returned, Down) • Prepare work schedules and handle service calls to meet customer needs and ensure equipment availability • Order parts to maintain adequate supplies • Provide training and assistance to staff mechanics • Work with equipment vendors to learn maintenance requirements and capabilities of new inventory • Evaluate all equipment after repairs, maintenance, or safety checks • Document equipment status before and after rental • Handle customer complaints regarding equipment condition or operation • Promote safety awareness • Perform quality control checks • Update, maintain, and organize equipment service records • Create, update, close, and bill work orders • File warranty claims in a timely fashion • Commission new equipment • Order parts, return parts, and perform parts inventory • Dispose of solid and hazardous material waste (batteries, used oil & filters, antifreeze, wash sludge) • Generate equipment‑due‑for‑service report • Generate fleet status report • Generate equipment service record report • Generate open work order report • Generate warranty claim summary report • Generate inventory management report • Generate parts & merchandise detail reporting • Generate financial and historical trending report • Generate service department financial summary • Generate shop foreman performance tool report • Generate work order chargeback report • Generate halt report • Generate open purchase‑order report • Generate tech paid hours vs. worked hour report

Key Responsibilities

• ▸equipment maintenance
• ▸parts inventory
• ▸work orders
• ▸report generation
• ▸safety management
• ▸customer service

What You Bring

The position requires a valid driver’s license and the physical ability to bend, squat, lift 50 pounds or more, and work both indoors and outdoors as needed. Sunbelt Rentals is an Equal Opportunity Employer and offers a base pay range of $61,551 – $73,092, with the starting rate dependent on location, education, training, and experience. • Valid driver’s license • Extensive experience in repair and maintenance of self‑propelled platforms and lifts • Knowledge of work planning, scheduling, and supervisory activities • Strong understanding of equipment capabilities and safety requirements • Clear perspective of maintenance and repair issues in the industry • Planning and management experience • Computer literacy • Reporting experience • Inventory management experience

Requirements

• ▸driver's license
• ▸repair
• ▸planning
• ▸safety
• ▸computer literacy
• ▸inventory management

Benefits

We invest heavily in our workforce, offering competitive benefits and extensive on‑the‑job training for all eligible employees. As a highly successful national company, we are constantly seeking talented individuals to support our growth and invite you to explore our opportunities. Full‑time employees receive a comprehensive benefits package that includes health, dental, and vision plans, a 401(k) match, volunteer time off, short‑ and long‑term disability, accident, life and travel insurance, tuition reimbursement, and an employee assistance program. Paid time off consists of 12‑25 vacation days (based on years of service), five sick days, six holidays, two half‑day holidays, two floating holidays, one inclusion day, and one volunteer day. Eligibility for benefits begins on the first of the month following 30 days of employment. Sunbelt Rentals values diversity, teamwork, and recognition for exceptional performance, providing extensive on‑the‑job training and clear advancement opportunities that keep many employees with the company throughout their careers. • Health, dental, and vision insurance • 401(k) match • Volunteer time off • Short‑ and long‑term disability coverage • Accident, life, and travel insurance • Tuition reimbursement • Employee assistance program • Length of service awards • Paid parental leave, holidays, and vacation (12‑25 days)

Work Environment

Field