IFM Performance Specialist

About the Role

The IFM Performance Specialist ensures day‑to‑day operations of facilities or campuses—including custodial, life‑safety, engineering, site services, and general maintenance—are executed according to Cushman & Wakefield policies and client directives. Key duties include managing all contracts with regular reviews and bid processes, supervising interior and exterior maintenance programs, promptly responding to tenant and occupant requests, and overseeing contract programs to meet SLA requirements while maintaining extensive site documentation such as manuals, logs, insurance certificates, and performance reports. The role is responsible for preparing, reviewing, and approving budgets, financial reports, contracts, expenditures, and purchase orders, coordinating annual and quarterly budgets, assisting with capital budgets, and collecting and analyzing statistical data to assess facility management objectives. Staff management tasks involve hiring, training, motivating, and evaluating facility personnel, fostering positive staff relations, and ensuring compliance with insurance, safety, and contract requirements. • Manage and review contracts, ensuring invoice pricing aligns with contract terms and bids are issued as required. • Supervise interior and exterior maintenance programs to maintain property appearance and functionality. • Respond promptly to tenant and occupant requests, resolving issues in accordance with service level agreements. • Maintain accurate site documentation, including manuals, logs, insurance certificates, and performance reports. • Prepare, approve, and track budgets, financial reports, and purchase orders for facilities. • Develop capital budgets and five‑year maintenance improvement plans. • Collect, analyze, and report facility management data to support decision‑making. • Hire, train, and evaluate facility staff while fostering positive staff relations. • Ensure compliance with insurance requirements, safety regulations, and contract obligations.

Key Responsibilities

• ▸contract management
• ▸maintenance supervision
• ▸tenant services
• ▸budgeting
• ▸data analysis
• ▸staff management

What You Bring

Required competencies include strong communication, technical proficiency, problem‑solving, leadership, teamwork, relationship management, and financial management; a bachelor's degree in facilities management or a related field and 5‑7 years of commercial high‑rise or campus property management experience are essential, with certifications such as CFM, IFMA, or BOMA preferred. • Demonstrate strong communication, technical, problem‑solving, leadership, and financial management skills. • Hold a bachelor's degree in facilities management or related discipline and 5‑7 years of commercial high‑rise/campus property management experience. • Preferred certifications: Certified Facility Manager (CFM), IFMA, BOMA; proficiency with CMMS, Yardi, Microsoft Office, and building management systems.

Requirements

• ▸bachelor's
• ▸cfm
• ▸cmms
• ▸yardi
• ▸leadership
• ▸finance

Benefits

The position operates in a professional office environment with occasional travel between properties, involves standard physical demands, and offers a salary range of $93,500‑$110,000 along with a comprehensive benefits package that includes health, vision, dental, retirement plans, and paid time off, while adhering to equal employment opportunity policies. • Competitive salary ($93,500‑$110,000) with comprehensive benefits including health, vision, dental, retirement plans, and paid time off.

Work Environment

Onsite