Senior Sales Trainer - Carolinas

About the Role

The Senior Sales Trainer develops, coaches, and enables sales performance for the Closets and Garages businesses, partnering closely with the Regional Sales Manager. The role ensures new hires are effectively onboarded, delivers ongoing training, and provides targeted support to underperforming reps to meet performance expectations. This hands‑on position blends training, field coaching, process discipline, and performance improvement to drive consistency and execution across the territory. • Own and execute new‑hire sales training program for Closets and Garages (interviews, classroom, virtual, in‑field). • Deliver training on sales process, product knowledge, design fundamentals, objection handling, closing techniques, systems usage, and paperwork standards. • Partner with Regional Sales Manager to ensure new hires are field‑ready before appointments. • Coordinate training logistics including accommodations, meals, documentation, sales kits, and samples. • Track onboarding progress, system access, software setup, and training resources. • Conduct skill‑gap analysis, develop training materials, and evaluate training effectiveness. • Lead ongoing sales, design, and process training to improve close rates, average ticket, design accuracy, and reduce service issues. • Provide paperwork training and quality control, including spot‑checking designs and job documentation for accuracy and compliance. • Support field designers with design questions, technical errors, and product or accessory specifications. • Identify Design Consultants needing additional support and deliver targeted coaching, follow‑up training, and improvement plans. • Conduct ride‑alongs, shadowing, and follow‑up coaching to reinforce standards and expectations. • Maintain a strong field presence to model best practices during real customer interactions. • Act as an extension of the Regional Sales Manager to reinforce accountability and execution standards. • Support sales‑related projects such as playbooks, SOPs, tools, scripts, presentations, and job flow improvements. • Assist with rollouts of new products, pricing, programs, and sales initiatives. • Partner with Operations to align training with install and service expectations. • Provide administrative support within ClosetPro, including backend functionality and process support. • Stay current on market trends, product updates, and corporate sales environment changes. • Assist with scheduling, prioritization, hiring input, and performance feedback as needed. • Meet or exceed territory net sales, net close percentage, average ticket, and net sales per lead issue budgets. • Reduce service rate caused by sales‑team errors such as paperwork mistakes and inaccurate measurements. • Achieve training quality metrics: time‑to‑first sale, 60‑day KPI attainment, and 180‑day retention of trained reps.

Key Responsibilities

• ▸sales training
• ▸onboarding tracking
• ▸skill analysis
• ▸playbook development
• ▸product rollout
• ▸field coaching

What You Bring

The position requires regular travel within the territory, occasional evening and weekend virtual support, and a work environment that is primarily office‑based with moderate noise levels. Physical demands include prolonged desk work and the occasional lift of up to 35 lb. The role is classified as exempt and includes salary and benefits per Renuity policy. • 3–5+ years experience in in‑home sales, sales leadership, or sales training (in‑home improvement preferred). • Strong consultative one‑call close selling expertise. • Proven ability to coach sales skills and enforce execution discipline. • Experience in design‑driven sales environments (closets, garages, or similar). • Highly organized, detail‑oriented, and process‑focused. • Comfortable delivering group and one‑on‑one training. • Data‑driven with ability to diagnose performance and process issues. • Willingness to travel within the territory. • High school diploma; some college preferred; 2 years design experience; 2 years CAD hands‑on experience. • Strong spatial reasoning, design problem‑solving, and communication skills. • Ability to align clients and internal partners on design, payments, ordering, and technical support. • Proficient with Microsoft Office 365 Suite. • Skilled in CAD (any major program) with at least 2 years experience; ClosetPro experience preferred. • Ability to sit at a desk for long periods and lift/move up to 35 lb occasionally.

Requirements

• ▸sales experience
• ▸consultative sales
• ▸coaching
• ▸design sales
• ▸cad
• ▸office 365

Benefits

Employment is contingent upon a satisfactory background check. Renuity is an equal‑opportunity employer committed to diversity, inclusion, and providing accommodations for disabilities or religious needs.

Work Environment

Field