Stanley Black & Decker, Inc.
Provides power tools, hand tools, outdoor equipment, engineered fastening systems and industrial solutions.
Customer Service II
Provide customer service, sales, and product support for DeWALT tools and accessories.
Job Highlights
About the Role
As a DeWALT Customer Service Representative on the T&O Commercial team, you will handle pricing, catalog identification, and quantity verification for customer orders. You will answer product and service questions, suggest additional items, and conduct sales both at the counter and over the phone while providing guidance on product application, features, and maintenance. • Handle pricing, catalog numbers, and quantity verification on customer orders. • Identify items by description and extend all items on orders. • Answer product and service questions to attract potential customers. • Drive incremental sales by suggesting additional products and services. • Conduct customer sales and service at the counter and via phone. • Provide guidance on product application, features, benefits, and maintenance. • Sell services, programs, and products to customers. • Resolve product or service complaints by diagnosing issues and proposing solutions. • Expedite corrections or adjustments and follow up to ensure resolution. • Work full‑time Monday‑Friday with additional hours as needed.
Key Responsibilities
- ▸pricing
- ▸catalog id
- ▸quantity verify
- ▸product guidance
- ▸sales support
- ▸issue resolution
What You Bring
The ideal candidate thrives on learning, embraces innovation, and can work full‑time Monday through Friday with flexibility for extra hours. Preferred qualifications include bilingual ability, experience reading schematics, retail or service‑oriented customer‑facing experience, strong integrity, reliability, minimal‑supervision capability, and solid proficiency with Microsoft Office applications. • Bilingual proficiency preferred; read schematics to determine needed parts. • Retail or service‑facing experience with strong customer service and salesmanship. • Proficient in Microsoft Excel, PowerPoint, Word, and Outlook.
Requirements
- ▸bilingual
- ▸schematics
- ▸retail experience
- ▸customer service
- ▸microsoft office
- ▸reliability
Benefits
Compensation includes a competitive salary plus a comprehensive benefits package: medical, dental, vision, life, wellness, disability, 401(k), Employee Stock Purchase Plan, paid time off, tuition reimbursement, and discounts on Stanley Black & Decker tools and partner programs. The organization offers robust career growth through exposure to more than 20 brands, a digital learning portal, and a culture that celebrates diversity, equity, inclusion, and community volunteerism. Employees enjoy an innovative, tech‑driven environment where ideas can reach millions of customers worldwide. • Enjoy competitive salary, comprehensive health benefits, 401(k), ESPP, PTO, tuition reimbursement, and tool discounts.
Work Environment
Field