Front Desk Guest Services Manager

About the Role

• Lead efficient check‑in/check‑out and coordinate front office with other departments. • Resolve owner and guest concerns to ensure satisfaction. • Provide special services for owners and guests. • Manage personnel functions: hiring, training, performance reviews, scheduling, pay and recognition. • Foster a positive, cooperative work environment. • Empower team members and enforce performance, uniform, and appearance standards. • Supervise payroll hours and reporting. • Inspect equipment and stock supplies regularly. • Assist with owner and guest activities and recreation as needed. • Oversee key control procedures and handle special projects assigned by senior leadership.

Key Responsibilities

• ▸check‑in
• ▸front office
• ▸payroll reporting
• ▸equipment inspection
• ▸key control
• ▸special projects

What You Bring

• Prior supervisory experience preferred. • Demonstrated integrity, professionalism, and confidentiality. • Experience in customer service. • Strong verbal and written communication skills. • Proficiency with computers and relevant software.

Requirements

• ▸supervisory
• ▸integrity
• ▸customer service
• ▸communication
• ▸computer skills

Benefits

At Hilton Grand Vacations we set the standard for creating exceptional experiences and fostering positive change in our industry and communities. We are seeking a Front Desk Guest Services Manager for our 88‑unit Odyssey Dells property, where you will lead a dedicated team to deliver seamless check‑in and check‑out experiences and ensure every guest enjoys an unforgettable stay from arrival to departure. Hilton Grand Vacations prides itself on an inclusive culture of belonging, celebrating the uniqueness of each of our more than 14,000 team members. We recognize and reward achievements, support professional growth, and encourage work‑life balance through flexible policies and a supportive environment. All U.S. regular full‑time and part‑time team members are eligible for a wide range of benefits, and we are an equal‑opportunity employer that values diversity and provides reasonable accommodations for individuals with disabilities. • Comprehensive health care from day 1, travel‑discount program, and employee assistance support. • Learning and advancement opportunities for professional growth. • Flexible PTO for managers and above, providing ample time off. • Culture that values work‑life balance and family‑friendly environment. • 401(k) with company match to secure financial future. • Employee stock purchase program for long‑term investment.

Work Environment

Onsite