Call Center - Customer Service Agent (On-Site) - Full Time

About the Role

As a Call Center Agent on the Customer Service team, you will support lead generation and sales by processing submitted leads—verifying homeowner information, confirming availability, validating product qualifications, and gauging interest. You will manage appointments, document call attempts, handle inbound and outbound calls, and participate in department contests to achieve personal and team goals. • Manage all appointments generated through face‑to‑face sources and enter them into the CRM • Document all call attempts with appropriate dispositions and detailed notes • Handle inbound calls from promoters and place outbound calls to reach unverified leads • Participate in regular department contests to achieve personal and team goals

Key Responsibilities

• ▸crm entry
• ▸call documentation
• ▸inbound calls
• ▸outbound calls
• ▸lead verification
• ▸appointment scheduling

What You Bring

The ideal candidate has strong communication skills, an outgoing personality, goal‑driven energy, professional presence, reliability, and the ability to multitask, prioritize, and stay organized while comfortably using technology and computer applications. • Possess strong communication skills and an outgoing personality • Maintain professional presence and a team‑first mindset • Show reliability and consistency in attendance and performance • Ability to multitask, prioritize, and stay organized • Comfortably navigate technology and computer applications

Requirements

• ▸communication
• ▸team‑first
• ▸reliability
• ▸multitasking
• ▸organization
• ▸tech‑savvy

Benefits

Call Center Agent – Customer Service at Mad City Windows & Baths, a Renuity Company, is a full‑time position with night and weekend shifts (1 pm–9 pm) and a pay rate of $17.50 per hour plus uncapped bonuses, offering average earnings of $50‑70 k per year. The role welcomes candidates with no prior experience and emphasizes long‑term stability and internal promotion. Mad City offers uncapped earning potential (most agents earn $50‑70 k/year), rapid advancement (many move up within six months), a brand‑new call‑center workspace, multiple shift options, and benefits such as medical, dental, vision, life and disability insurance, paid parental leave, 401(k), generous PTO, paid holidays, and regular team events and incentives. • Uncapped earning potential – most agents earn $50k–$70k/year • Rapid advancement – many team members move up within six months • Brand‑new expanded call center workspace • Multiple shift options based on business needs • Medical, dental, vision, life, and disability insurance • Paid parental leave • 401(k) retirement savings program • Generous PTO and paid holidays • Continuous team events, incentives, and company celebrations

Work Environment

Field