Front Desk Clerk

About the Role

• Ensure every guest interaction is positive and memorable during check‑in/out and request handling • Input and maintain reservation data in the computerized system • Resolve unit availability and assist guests with reservations or changes • Generate invoices and collect payments for rentals and merchandise sales • Maintain safety deposit boxes • Receive housekeeping and maintenance requests and coordinate with appropriate departments • Restock front‑desk supplies and prepare arrival packets • Provide information on local attractions and resort amenities • Type correspondence and reports for management as needed

Key Responsibilities

• ▸guest interaction
• ▸reservation data
• ▸invoice generation
• ▸request coordination
• ▸report writing
• ▸supply restock

What You Bring

• Proficient English communication skills, both verbal and written • Courteous, professional attitude when handling upset guests and difficult situations • Flexibility to adapt to schedule changes and cover shifts on short notice • Ability to multitask, prioritize duties, and meet organizational deadlines • Minimum 6 months customer service experience • Preferred: front‑desk/guest services experience, cash/credit card transaction handling, resort hospitality background

Requirements

• ▸english
• ▸customer service
• ▸front‑desk
• ▸cash handling
• ▸flexibility
• ▸multitasking

Benefits

HGV now offers day‑one team‑member benefits and daily pay, inviting candidates to join the Lake Tahoe Resort team. As part of the Hilton family, employees enjoy a supportive, family‑like environment and a career that inspires growth. The company has earned four out of five stars for work‑life balance, been named one of Newsweek’s “America’s Greatest Workplaces for Parents & Families,” and celebrates 30 years of loyalty from owners, members, and guests. These accolades reflect the dedication of team members across resorts, call centers, and corporate offices. Full‑time team members receive a comprehensive benefits package that includes medical, dental, and vision insurance, a 401(k) plan with company match, paid time off, and extraordinary travel benefits. Eligibility applies to all U.S. hourly employees who are not represented by a labor organization. • Competitive hourly base pay and positive team environment • Daily Pay – receive earned wages anytime before payday • Discounted hotel rates worldwide • 401(k) program with company match • Employee stock purchase program • Generous Paid Time Off and Paid Sick Time • Recognition programs and rewards • Tuition reimbursement • Learning and career advancement opportunities • $19.00‑$19.50 hourly rate based on experience

Work Environment

Onsite