Facilities Coordinator, Operations

About the Role

The Facilities Coordinator will support Site and Assistant Facility Managers with operational activities that span maintenance, operations, accounting, finance, vendor oversight, equipment and supplies, as well as occupancy services. The role emphasizes proactive client relationship building to ensure expected service levels are achieved. Key duties include conducting daily walkthroughs, responding to work orders on time, scheduling repairs and minor works, and coordinating vendors and service providers to minimize disruption. The coordinator also manages site amenities such as fitness, food services, massage, transportation, and supports moves, events, meeting and conference facilities. Additional responsibilities cover reception and guest support, mail and courier services, office supplies and equipment maintenance, landlord relations, building access pass management, and safety and security support. Accurate records, official documentation and web updates for moves, reconfigurations, and building operations are maintained. The role requires compliance with client contracts and key performance indicators, delivering exceptional service quality reflected in client feedback, and developing emergency response and evacuation plans. Recruiting leverages AI to match candidate profiles with role requirements, and JLL adheres to strict privacy standards, equal‑opportunity policies and provides reasonable accommodations for applicants with disabilities. • Support Site and Assistant Facility Managers in maintenance, operations, finance, and vendor management. • Conduct daily office walkthroughs and respond to work orders promptly to meet KPI targets. • Schedule and oversee repairs, minor works, and other service requests through to completion. • Coordinate vendors, facilities staff, and service providers to minimize disruption. • Manage site amenities such as fitness, food services, massage, transportation, and support moves. • Provide coordination for events, meetings, and conference facilities. • Handle reception, guest support, mail, courier services, office supplies, and equipment maintenance. • Maintain landlord relations, building access passes, and safety/security support. • Update and maintain accurate site records, documentation, and web pages for moves, reconfigurations, and operations. • Develop and propose emergency response and evacuation plans. • Ensure compliance with client contracts and exceed service quality KPIs.

Key Responsibilities

• ▸work orders
• ▸vendor coordination
• ▸repairs scheduling
• ▸amenities management
• ▸event coordination
• ▸record keeping

What You Bring

Candidates should have prior experience in facilities, property management, hospitality or related fields, knowledge of local occupational health and safety requirements, and an understanding of basic technical aspects of property systems. Strong communication, organization, problem‑solving skills, proficiency with IT tools, and the ability to work independently under stress are essential. This position does not provide visa sponsorship; applicants must be authorized to work in the United States without sponsorship. The estimated compensation range is $53,300–$59,056 per year, based on location, qualifications and market conditions, and the role is based on‑site in New York, NY. • Prior experience in facilities, property management, hospitality, or related fields. • Knowledge of local occupational health and safety regulations and vendor management. • Understanding of basic building systems (air‑conditioning, chiller, fire protection, mechanical & electrical). • Proficient with IT tools; strong communication, organization, and problem‑solving abilities. • Ability to work independently, handle stressful situations, and stay self‑motivated. • Authorized to work in the United States without sponsorship.

Requirements

• ▸facilities
• ▸ohs
• ▸building systems
• ▸it tools
• ▸problem‑solving
• ▸us authorized

Benefits

JLL offers a supportive culture and comprehensive benefits that prioritize mental, physical and emotional health, including a 401(k) with matching contributions, medical/dental/vision coverage, paid parental leave at 100 % salary, paid time off and holidays, and early access to earned wages through Daily Pay. • 401(k) with company match, comprehensive medical/dental/vision coverage. • Paid parental leave at 100 % salary, paid time off and company holidays. • Early access to earned wages via Daily Pay.

Work Environment

Onsite