Supervisor Front Desk

About the Role

As a Front Desk Supervisor you will lead the daily Front Office operations, ensuring smooth check‑in and check‑out experiences for owners and guests. You will train and support front desk staff, maintain quality standards, and manage the house bank and daily financial reporting. Your role also includes handling guest registrations, posting charges, and resolving any issues promptly. • Supervise daily Front Office operations • Assist guests with check‑in and check‑out procedures • Greet and welcome owners and guests upon arrival • Register guests in the system, verifying reservation, address, and credit information • Promote Hilton Grand Vacations services and member benefits • Train and direct new Front Desk team members • Enforce Front Office quality standards and policies • Maintain the house bank and deposit receipts daily • Assign specific tasks to front desk staff (e.g., credit verification, address completion, posting charges) • Monitor and ensure accurate guest registration and checkout sequences • Follow up on unresolved guest situations and credit opportunities • Maintain a daily log of guest opportunities with corrective actions • Provide ongoing coaching and support to the front desk team • Ensure cleanliness and organization of the front desk area • Attend regular shifts with consistent attendance • Communicate unresolved issues to higher‑level managers or supervisors

Key Responsibilities

• ▸guest registration
• ▸house bank
• ▸posting charges
• ▸credit verification
• ▸staff training
• ▸quality standards

What You Bring

The position requires at least a high school diploma or GED and prior related experience, along with strong analytical, mathematical, and problem‑solving abilities. Excellent interpersonal and service skills, as well as the ability to resolve conflicts and mentor others, are essential. An associate’s degree, voice certification, three or more years of experience, and previous supervisory experience are preferred. • High school diploma or GED required • Prior related experience required • Ability to read, analyze, and interpret complex documents • Basic mathematical and business communication skills • Strong problem‑solving and judgment in guest and business situations • Excellent interpersonal and customer service skills • Ability to resolve conflict, think quickly, influence, and mentor others • Associate’s degree or college coursework preferred • Voice certification preferred • Three or more years of related experience preferred • Prior management or supervisory experience preferred

Requirements

• ▸high school
• ▸associate degree
• ▸voice cert
• ▸3+ years
• ▸problem solving
• ▸customer service

Benefits

At Hilton Grand Vacations, you will join a culture that encourages and motivates you to achieve your goals while contributing to a people‑first environment. Hilton Grand Vacations offers a comprehensive benefits package for full‑time team members, including health, dental and vision coverage, a 401(k) plan with company match, and generous paid time off. Employees also enjoy travel discounts, tuition reimbursement, stock purchase options, and numerous recognition programs. Hilton Grand Vacations has been recognized for work‑life balance and family‑friendly benefits, and it is committed to diversity, equal opportunity, and providing reasonable accommodations for individuals with disabilities. • Medical, dental, and vision insurance • 401(k) plan with company match • Paid Time Off and paid sick days • Travel discounts program • Employee assistance program for physical and mental well‑being • Tuition reimbursement opportunities • Employee stock purchase program • Recognition programs and rewards

Work Environment

Onsite