Call Center - Customer Service Agent (On-Site) - Part Time

About the Role

As a Call Center Agent on the Customer Service team, you will support lead generation and sales by verifying homeowner information, confirming advisor availability, validating product qualifications, and gauging interest. You will collaborate with customers and employees across all Mad City markets to help start their home‑improvement projects. • Manage appointments from face-to-face sources and enter them into the CRM. • Document call attempts with appropriate dispositions and detailed notes. • Handle inbound calls from promoters and place outbound calls to verify leads. • Participate in department contests and achieve personal and team goals.

Key Responsibilities

• ▸crm entry
• ▸call logging
• ▸lead verification
• ▸inbound calls
• ▸outbound calls
• ▸lead generation

What You Bring

Key qualifications focus on drive and attitude rather than experience. Candidates should have strong communication skills, an outgoing personality, and a motivated, competitive, goal‑driven energy. A professional presence, team‑first mindset, reliable attendance, and the ability to multitask, prioritize, and stay organized are essential. • Strong communication skills and an outgoing personality. • Professional presence and a team-first mindset. • Reliable attendance and consistent performance. • Ability to multitask, prioritize, and stay organized. • Comfortable navigating technology and computer applications.

Requirements

• ▸communication
• ▸outgoing
• ▸professional
• ▸teamwork
• ▸reliable
• ▸tech‑savvy

Benefits

Mad City Windows & Baths, a Renuity Company, is hiring part‑time Call Center Agents for night and weekend shifts (1 pm–9 pm) with Saturday and Sunday availability preferred. The position pays $17.50 per hour plus uncapped bonuses and requires no prior experience. This role offers a chance to kick‑start a career and grow within a company that promotes from within. The role offers uncapped earning potential, with most agents earning between $50 k and $70 k annually, and rapid advancement—many team members move up within six months. Employees work in a brand‑new expanded call‑center workspace with multiple shift options based on business needs. The call‑center operates from 8 am to 9 pm, seven days a week. • Medical, dental, vision, life, and disability insurance. • Paid parental leave. • 401(k) retirement savings program. • Generous PTO and paid holidays. • Continuous team events, incentives, and company celebrations.

Work Environment

Field