Ledvance
Leading global lighting company spinning off from OSRAM, offering LED, smart & traditional lighting.
Customer Service - Product Technical Representative
Provide technical support for LEDVANCE products to sales and customers.
Job Highlights
About the Role
• Collaborates with Product Management and Application Engineers to leverage their support and to escalate technical issues. • Maintains product technical knowledge database and documentation. • Utilizes Salesforce.com to track product technical calls and cases. • Collaborates with sales teams to develop and recommend products and services to meet customers' requirements. • Provides technical input into bid proposals, projects, and technical documents within the sales process, and identifies additional sales opportunities with existing customers. • Participates in frequent and advanced training sessions and learning opportunities, product launch webinars, and shares product knowledge with colleagues. • Provides pre and post sales technical support and expertise on all LEDVANCE products and services via phone and email to the LEDVANCE sales team, sales agents, and directly to the customer.
Key Responsibilities
- ▸technical support
- ▸knowledge base
- ▸salesforce tracking
- ▸bid input
- ▸product training
- ▸customer escalation
What You Bring
• Maintains up-to-date and comprehensive knowledge of the organization's and competitor’s products and/or services. • Works on problems of moderate to complex scope. Typically, does not refer to established guidelines. Works independently; receives minimal guidance. • At least 2 years prior call-center experience preferred. • Education: AS plus minimum 5 years relevant experience required. Lighting Certified (LC) or willing to become certified with prior product technical and customer service experience preferred. • Lighting knowledge preferred. • Position is not eligible for work sponsorship or relocation. • Position in located in Westfield, IN with a minimum of 2 days per week in-office. • Cross references competitor’s products to nearest acceptable LEDVANCE equivalent.
Requirements
- ▸lighting certified
- ▸as degree
- ▸call center
- ▸product knowledge
- ▸independent
- ▸onsite
Work Environment
Office Full-Time