Cable Technician

About the Role

Technicians will install, service, reconnect, and troubleshoot cable TV, high‑speed internet, telephone services, fiber‑to‑the‑home, and home automation systems. They will also educate customers on equipment, promote additional Cox products, and represent the brand with excellent front‑line service while adhering to IES quality and productivity standards. Physical demands include carrying and operating tools, inspecting and installing equipment, safely operating a vehicle, lifting up to 75 lb (including a 28‑foot ladder), climbing ladders or poles, working at heights and in confined spaces, bending, stooping, crawling, and tolerating temporary exposure to fumes and heat. • Install, service, reconnect, and troubleshoot cable TV, internet, telephone, FTTH, and home automation. • Educate customers on services and equipment. • Promote additional Cox products and solutions. • Deliver front‑line customer service as a brand representative. • Meet IES quality and productivity standards.

Key Responsibilities

• ▸cable install
• ▸service repair
• ▸ftth setup
• ▸home automation
• ▸customer education
• ▸product promotion

What You Bring

Applicants must pass a background check and drug screening, hold a valid driver’s license with a good record, and be able to obtain a Sheriff Card or LVMPD license. One or more years of experience in a hands‑on trade (construction, mechanics, manufacturing) and direct customer service, basic PC skills, stable work history, and the ability to work 10‑12+ hour days, shifts, and overtime are required. • Pass background check and drug screening. • Valid state driver’s license with good record; obtain Sheriff Card/LVMPD license. • 1+ year experience in construction, mechanics, manufacturing, or similar trade. • 1+ year direct customer service experience. • Basic PC and Windows software skills. • Ability to work 10–12+ hour days, shifts, and overtime. • Strong communication skills; Spanish a plus. • High school diploma or GED preferred; post‑high school education a plus. • Physical ability to lift 75 lb, handle a 28‑foot ladder, climb poles, and work at heights. • Capability to work in confined spaces and tolerate fumes and heat.

Requirements

• ▸driver's license
• ▸sheriff card
• ▸construction
• ▸customer service
• ▸pc skills
• ▸high school

Benefits

The position starts at a minimum of $15.00 per hour and includes a full benefits package, competitive weekly pay, performance incentives, a company vehicle with a gas card, paid training and CATV Institute certifications, and long‑term career growth opportunities. IES Residential, founded in 1973, provides integrated electrical, plumbing, HVAC, solar, and cable solutions for residential and commercial markets nationwide. The company emphasizes safety, competitive compensation, retirement plans, paid time off, life insurance, and a wide range of health and ancillary insurance options. • Paid training and CATV Institute certifications. • Competitive weekly pay with performance incentives. • Company vehicle and gas card provided. • Full benefits package including health, dental, vision, and life insurance. • Opportunities for long‑term career growth. • Flexible, non‑traditional schedule (5–6 day work weeks).

Work Environment

Field