Jll
JLL provides professional services in real estate and investment management worldwide.
IFM Director
Lead integrated facility management, client relations, and operational excellence.
Job Highlights
About the Role
As an IFM Director at JLL, you will lead integrated facility management operations that directly impact client satisfaction and operational excellence. This role bridges clients' strategic objectives with day‑to‑day facility operations, ensuring seamless service delivery while driving continuous improvement initiatives. You will maintain the highest standards of facility management, foster strong client relationships, and implement innovative solutions that enhance workplace experiences. • Monitor KPIs and SLAs, address operational challenges. • Manage client relationships via communication, service reviews, and satisfaction programs. • Coordinate work order systems for staff and vendors, ensure safety and standards compliance. • Oversee soft services such as meeting preparation, conference rooms, food services, and badging. • Lead team collaboration and implement IFM best practices and innovative solutions. • Support onboarding by coordinating access provisioning and stakeholder communications. • Conduct compliance audits to meet JLL standards, local regulations, and safety requirements.
Key Responsibilities
- ▸kpi monitoring
- ▸work orders
- ▸compliance audits
- ▸access provisioning
- ▸client relations
- ▸soft services
What You Bring
The position is onsite in Greenville, SC and does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. JLL harnesses artificial intelligence to efficiently accelerate meaningful connections between candidates and opportunities, analyzing applications for relevant skills, experiences, and qualifications to generate insights about alignment with role requirements. • Bachelor’s degree in Facility Management, Business Administration, Engineering, or related field. • Minimum 2 years of facility management experience in corporate, third‑party, or consulting roles. • Experience monitoring KPIs, managing SLAs, and performing performance analytics. • Strong leadership with proven cross‑functional team collaboration. • Excellent written and verbal communication and client relationship management. • Proficiency with facility management software and Microsoft Office Suite. • Knowledge of safety regulations, compliance standards, and facility operations best practices. • Professional Facility Management certifications (CFM, FMP, SFP) or similar. • Experience with integrated facility management service delivery models. • Basic understanding of HVAC, electrical, and mechanical building systems. • Project management ability to handle multiple priorities. • Vendor management and contract administration experience. • Familiarity with workplace services and employee experience programs. • Budget management and financial reporting experience in facility operations.
Requirements
- ▸bachelor's
- ▸2 years
- ▸cfm
- ▸facility software
- ▸hvac
- ▸project management
Benefits
Personalized benefits include a 401(k) plan with matching contributions, comprehensive medical, dental, and vision care, paid parental leave at 100% salary, paid time off and company holidays, and early access to earned wages through Daily Pay.
Work Environment
Onsite