F&S Service Coordinator

About the Role

Under general supervision, the Service Scheduler coordinates customer service requests from initiation through completion, maximizing technical productivity and profitability by efficiently scheduling and dispatching technicians with guidance from team leads. Key duties include assigning inspections to the most suitable technician based on skills, territory, customer preference and urgency; communicating and resolving scheduling issues with customers and personnel; monitoring branch activity and compliance, identifying improvement areas, and implementing corrective action plans; and ensuring work meets customer expectations through follow‑up and daily reconciliation of service requests. Additional responsibilities involve creating labor and material quotations, maintaining long‑term relationships with customers and subcontractors, supporting business review meetings, billing, customer retention, warranty claim administration, and guiding Customer Service Agent Assistants as needed. • Coordinate and schedule customer service requests from initiation to completion. • Assign inspections to optimal technicians based on skill set, territory, customer preference, and urgency. • Communicate with customers and field personnel to resolve scheduling issues and set expectations. • Monitor branch performance, ensure compliance with program initiatives, and implement corrective actions. • Reconcile daily service requests and maintain accurate customer account information. • Create labor and material quotations and support billing and warranty claim processes. • Develop and sustain long‑term relationships with customers and subcontractors. • Participate in business review meetings, providing profitability and satisfaction data. • Guide and prioritize activities of Customer Service Agent Assistants as needed.

Key Responsibilities

• ▸service scheduling
• ▸technician dispatch
• ▸inspection assignment
• ▸quotation creation
• ▸billing support
• ▸performance monitoring

What You Bring

The role requires at least a high school diploma or equivalent (an associate’s degree is preferred) and a minimum of five years’ experience managing service operations or scheduling in the service industry, strong organizational, interpersonal and multitasking abilities, and the ability to influence diverse teams; experience with basic project accounting or costing principles is desired. • Required: high school diploma (associate’s degree preferred) and ≥5 years service‑industry scheduling/operations experience. • Required: strong organizational, interpersonal, and multitasking skills; ability to influence diverse teams. • Desired: basic project accounting or costing knowledge.

Requirements

• ▸associate degree
• ▸5+ years
• ▸scheduling
• ▸operations
• ▸organizational
• ▸project accounting

Benefits

Johnson Controls invites candidates to join a collaborative, diverse team dedicated to creating purposeful solutions that move the world forward. The company promises a supportive environment where talent can grow and succeed while making a positive difference. The position offers competitive starting pay, paid training, global advancement opportunities, referral bonuses, and a comprehensive benefits package that includes medical, dental and vision insurance, a health savings account, life insurance, a 401(k) plan with company match, short‑ and long‑term disability, an employee assistance program, and a wellness program. Hourly compensation ranges from $19.23 to $24.52 based on education, experience, and skills, with the company emphasizing equal employment opportunity, the use of AI tools for hiring assistance, and a commitment to diversity and inclusion. • Benefits: competitive pay, paid training, global advancement, referral bonuses. • Benefits: medical, dental, vision insurance; health savings account; life insurance; 401(k) match. • Benefits: short‑ and long‑term disability, employee assistance program, wellness program.

Work Environment

Field