Johnson Controls
Produces HVAC, fire, security and building automation systems to optimize and protect buildings globally.
HVAC Truck Based Customer Resource Coord
Schedule and coordinate HVAC service calls, manage technicians and customer follow‑up.
Job Highlights
About the Role
The HVAC Customer Resource Coordinator ensures efficient scheduling of technicians and timely completion of service tasks while maintaining strong customer communication. • Receive and schedule customer service calls, managing technician and mechanic assignments • Align schedules to meet preventative maintenance targets and monthly forecasting goals • Daily debrief with technicians/mechanics to resolve concerns and ensure job completion • Coordinate with billing and support coordinators to progress completed jobs through business processes • Communicate action plans to customers, confirm work meets expectations, and follow up as needed • Maintain up‑to‑date customer account information in NxGen and ensure on‑time service visits • Support parts ordering, purchase order creation, start‑up assistance, and WIP management • Participate in daily huddles, weekly planning meetings, and assist with time/expense reporting
Key Responsibilities
- ▸service scheduling
- ▸technician dispatch
- ▸preventive maintenance
- ▸billing coordination
- ▸customer communication
- ▸parts ordering
What You Bring
We seek candidates with a high school diploma (or equivalent), 2‑5 years of service‑industry scheduling experience, solid organizational skills, and strong interpersonal communication. Preference is given to those with an associate degree and familiarity with basic project accounting or costing principles. • High school diploma or equivalent; 2‑5 years of service industry experience in operations or scheduling • Strong organizational, attention‑to‑detail, and independent work skills • Excellent interpersonal and communication abilities with internal and external clients • Capacity to handle multiple projects simultaneously and prioritize based on financial impact • Ability to influence diverse teams and achieve goals • Preferred associate degree and basic knowledge of project accounting or costing principles
Requirements
- ▸high school
- ▸associate degree
- ▸2‑5 years
- ▸organizational
- ▸communication
- ▸project accounting
Benefits
Our team offers a collaborative environment that promotes personal growth, wellbeing, and a strong focus on safety. Employees benefit from extensive internal resources and cross‑training that help them thrive in a fast‑moving industry. • Competitive pay • Paid vacation, holidays, and sick time • Comprehensive benefits package (401K, medical, dental, vision) starting day one • Extensive product, on‑the‑job and cross‑training opportunities with internal resources • Collaborative team environment and dedication to safety (Zero Harm policy) • Employee discount programs (The Loop by Perk Spot)
Work Environment
Field