Facilities Coordinator

About the Role

The Facilities Coordinator supports the facility management team to deliver services for client facilities, handling ongoing responsibilities and assisting with site inspections, work orders, and vendor coordination. • Provide overall facility management services and continuously monitor the office/facility. • Address client inquiries and concerns, ensuring timely resolution and service delivery. • Follow up with clients to confirm satisfaction. • Respond to facility inquiries and complaints, assess problems, and take corrective action. • Coordinate with outside contractors for equipment service and repairs. • Follow building‑specific maintenance and safety protocols. • Maintain communication with contractors, clients, and the internal team. • Assist with site inspections across the assigned building portfolio. • Create and assign work orders to engineering staff, subcontractors, and vendors. • Report on open and closed work orders and verify status with responsible parties. • Request, review, and submit work orders, bids, and vendor proposals. • Verify final invoice pricing and process payments promptly. • Monitor and assess vendor performance. • Train vendors on work order and billing procedures. • Manage complex work orders, including environmental issues and disaster recovery. • Oversee vendor and landlord service performance to ensure timely job completion. • Create and record written communication among all parties. • Schedule and document maintenance and repairs on building equipment. • Communicate frequently with clients, landlords, and vendors to resolve issues and provide status updates. • Provide process and procedures training and direction to new associates. • Coordinate special events in support of the client. • Measure and report key performance indicators against service level agreements. • Provide facilities helpdesk services and monitor workflow for consistent quality.

Key Responsibilities

• ▸work orders
• ▸vendor management
• ▸facility monitoring
• ▸client liaison
• ▸site inspections
• ▸kpi reporting

What You Bring

The role requires strong communication, customer focus, initiative, urgency, multitasking, detail orientation, financial knowledge, time management, and teamwork. Required education includes a high school diploma or GED; an associate’s or bachelor’s degree in facilities management, building, business, or a related field is preferred. Candidates need at least one year of administrative, accounting, or tenant services experience, data entry, reporting, scheduling, and customer service, with a preferred background in facilities/property management or commercial real estate. Additional qualifications include knowledge of lease terms, CAM reconciliation, insurance, real estate taxes, contract language, building systems, Microsoft Office proficiency, good judgment, interpersonal skills, and flexible schedule availability. The work environment is a professional office using standard equipment; physical demands involve extended periods of sitting, communication, and occasional movement. • Stay knowledgeable about operational aspects of building systems.

Requirements

• ▸building systems
• ▸microsoft office
• ▸bachelor's degree
• ▸customer service
• ▸lease terms
• ▸1+ year

Benefits

Cushman & Wakefield offers a benefits package (health, vision, dental, retirement, life, disability, flexible spending, paid time off) and competitive pay ranging from $20.43 to $24.04 per hour, with compliance to equal employment opportunity and ADA accommodations.

Work Environment

Onsite