Jll
JLL provides professional services in real estate and investment management worldwide.
Account Manager
Manage client accounts and real estate portfolio operations, ensuring service excellence.
Job Highlights
About the Role
The Account Manager role focuses on managing complex real‑estate portfolios and coordinating cross‑functional teams to deliver high‑quality, integrated services that meet client objectives and drive operational excellence. • Serve as single point of accountability for assigned client accounts, building relationships with C‑level executives. • Conduct regular business reviews presenting portfolio performance, market insights, and strategic recommendations. • Oversee end‑to‑end operations across the client’s real‑estate portfolio, coordinating facility management, project management, leasing and consulting services. • Identify operational efficiencies and cost‑optimization opportunities while maintaining service quality. • Lead cross‑functional account teams, establishing communication protocols, performance expectations and accountability. • Manage account P&L, including budgeting, forecasting and financial performance optimization; monitor KPIs and SLA metrics.
Key Responsibilities
- ▸client relations
- ▸portfolio management
- ▸operations oversight
- ▸cost optimization
- ▸financial management
- ▸team leadership
What You Bring
• Minimum 10 + years experience in commercial or corporate real estate with large, complex portfolios (>1 million sq ft). • Proven P&L responsibility and track record of driving client satisfaction in professional services. • Advanced knowledge of facility management, lease administration, project management and space planning; proficient with CAFM/IWMS platforms and advanced Excel. • Strong communication, presentation, analytical and problem‑solving skills; ability to influence senior stakeholders. • Bachelor’s degree required (Business, Real Estate, Engineering or related); MBA or relevant master’s preferred.
Requirements
- ▸10+ years
- ▸facility management
- ▸project management
- ▸cafm/iwms
- ▸excel
- ▸mba
Benefits
• Competitive base salary with performance‑based incentives, health/dental/vision benefits, 401(k) match, professional development and flexible work arrangements.
Work Environment
Office Full-Time