Terex Corporation
Global manufacturer of machinery for materials processing, aerial work platforms, cranes, and waste solutions.
Parts Sales & Solutions CSR
Provide customer service and sales support for parts, handling orders, inquiries, and CRM data.
Job Highlights
About the Role
The representative will collect and record customer inquiries in the CRM system, manage order entry, credits, returns, and ensure all sales transactions comply with established guidelines. They will also provide technical assistance, handle order modifications, and coordinate with logistics and finance to resolve issues, while delivering accurate quotes in a timely manner. • Enter customer inquiries into CRM and maintain accurate records • Process orders, credits, returns, and sales transactions per compliance guidelines • Provide technical assistance and respond to order changes, cancellations, and tracking inquiries • Coordinate with logistics and finance to resolve customer issues • Generate accurate quotes and respond promptly to sales inquiries • Identify, address, and escalate problems as needed
Key Responsibilities
- ▸crm entry
- ▸order processing
- ▸technical assistance
- ▸quote generation
- ▸issue resolution
- ▸customer support
What You Bring
Candidates must hold a high school diploma or GED and have at least two years of customer service or sales experience. Preferred qualifications include call‑center experience, strong communication skills, and familiarity with Oracle ERP, Salesforce, heavy‑truck knowledge, and Microsoft Office tools. • Minimum: High School Diploma/GED and 2 years of customer service or sales experience • Preferred: Call center experience, strong communication skills, ability to handle stress professionally • Desired skills: Oracle ERP, Salesforce CRM, heavy‑truck knowledge, IFS order entry, Microsoft Office proficiency
Requirements
- ▸high school
- ▸customer service
- ▸call center
- ▸oracle erp
- ▸salesforce
- ▸microsoft office
Benefits
• Compensation: $23‑27 hourly wage plus competitive salary, bonus programs, private healthcare, life insurance, 401(k) match up to 5%, LinkedIn Learning • Commitment to safety, zero‑harm culture, and an inclusive work environment • Opportunities for growth, development, and contributing to sustainable environmental impact
Work Environment
Onsite