Wm
Leading provider of comprehensive waste management services across North America.
Supervisor, Dispatch
Supervise dispatch ops, staff, scheduling, safety, and reporting for waste management.
Job Highlights
About the Role
The position supervises daily dispatch operations and tracking, ensuring the department runs efficiently. • Oversee daily dispatch department activities, meeting productivity and quality targets. • Coordinate resolution of service orders and customer service issues. • Manage live dispatch, GPS, and MAS data entry. • Supervise processing of all paperwork, including billing backlog. • Enforce company policies, conduct safety briefings, and develop procedures. • Coordinate container tracking, placement, and driver safety initiatives. • Compile and analyze maintenance reports. • Schedule staff, monitor performance, and arrange training as needed. • Coach, train, evaluate employees, and provide input on termination, compensation, and promotions.
Key Responsibilities
- ▸dispatch management
- ▸live dispatch
- ▸gps tracking
- ▸container tracking
- ▸maintenance reporting
- ▸staff scheduling
What You Bring
This role typically works 8:30 am – 6 pm Central Time but must be able to cover any 9‑hour shift between 3:30 am – 7 pm Central. Rotating on‑call Saturdays are scheduled from 4 am – 2 pm. WM is an equal‑opportunity employer in the United States and Canada, providing accommodations during the hiring process, and candidates must possess or obtain a REAL ID or TSA‑approved alternative for travel or access to federal property. • Required qualifications: High School Diploma or GED. • Minimum of 4 years relevant experience, including dispatching, driver management, and supervisory roles.
Requirements
- ▸high school
- ▸4 years
- ▸dispatching
- ▸driver management
- ▸supervisory
- ▸real id
Benefits
The job is performed mainly from a home office using standard office equipment such as computers and phones, and reasonable accommodations are available for individuals with disabilities. Employees receive a competitive total compensation package that includes medical, dental, vision, life insurance, short‑term disability, a stock purchase plan, company‑matched 401(k), and paid time off such as vacation, holidays, and personal days. The expected base salary ranges from $60,000 to $90,000 per year, with the final offer influenced by experience, education, certifications, and location; the position is also eligible for incentive pay.
Work Environment
Onsite