Rolls-Royce
Designs and manufactures power and propulsion systems for aerospace, marine, defence and energy sectors.
Case Handler - Technical Support Representative
Admin and technical support for rail service/warranty requests, parts, quoting, and reporting.
Job Highlights
About the Role
The role supports the Rail BU by providing service support for customers and rail teams reporting to the Fleet Manager, ensuring timely and accurate handling of service and warranty activities. • Receive and log customer requests for service or warranty work. • Create and process C4S tickets through to completion. • Prepare service quotations and invoices. • Identify required spare parts using engine parts catalogues. • Issue goods and execute stock transfers as needed. • Collate and verify engineers’ reports. • Ensure prompt delivery of warranty returns. • Raise purchase orders when necessary. • Administer Value Care Agreements with key customers. • Prepare parts orders for engineer delivery or collection. • Receive, code, and validate warranty claims for accuracy. • Submit warranty claims to FN within established deadlines. • Investigate and resolve queries raised by FN, liaising with engineers or customers. • Process engineers’ reports in the TOGA warranty system. • Support regular stock checks.
Key Responsibilities
- ▸c4s ticketing
- ▸warranty claims
- ▸stock transfer
- ▸purchase orders
- ▸toga processing
- ▸spare parts
What You Bring
Rolls‑Royce is seeking a Case Handler – Technical Support Representative for its Rail Business Unit in East Grinstead. This permanent, full‑time role operates on a hybrid model with three days a week in the office. Rolls‑Royce is committed to an inclusive, respectful workplace and may require candidates to complete online cognitive and behavioural assessments as part of the selection process. • Demonstrate strong administrative experience and accurate data‑entry skills. • Proficient in Microsoft Office and capable of navigating cloud‑based applications. • Exhibit meticulous attention to detail and excellent written and verbal communication. • Embody Rolls‑Royce values and maintain a thorough understanding of company standards.
Requirements
- ▸data entry
- ▸microsoft office
- ▸cloud apps
- ▸detail‑oriented
- ▸technical support
- ▸communication
Benefits
Our people are our greatest asset; we provide a caring environment where everyone can thrive, contribute their unique skills, and explore rewarding career opportunities.
Work Environment
Hybrid