Cushman & Wakefield
A global commercial real‑estate firm delivering services from leasing to asset and facilities management.
Assistant Manager - Facility
Oversee soft services, manage helpdesk, front office, housekeeping and vendor performance.
Job Highlights
About the Role
The Assistant Manager – Facility (Soft Services) reports to the Facility Manager and supports the overall management of soft service functions within Cushman & Wakefield's property portfolio. Key duties include providing management advice for escalated issues in the Helpdesk, Front Office, and Mail Room, ensuring immediate response to all priority calls during each shift, and coordinating internal events in partnership with the events team. The role also involves overseeing housekeeping standards through regular rounds, monitoring vendor performance, maintaining high hygiene levels for catering services, and managing the cafeteria – from menu display to traffic analysis and equipment upkeep. Additional responsibilities cover preparing weekly rosters for support teams, logging communications for shift handovers, adhering to company policies, SLA/KPI targets, and collaborating with the Engineering team for technical issues. • Advise management on escalated Helpdesk issues during shifts. • Respond immediately to all priority calls and follow escalation procedures. • Coordinate planning for internal events with the events team. • Conduct front office, lobby, and restroom rounds to ensure housekeeping standards. • Ensure newspapers and magazines are placed in the front office area. • Advise management on escalated Front Office and Mail Room issues. • Oversee housekeeping muster, deployment, and track penalties/comments for improvement. • Update housekeeping duty manager on VIP visits and prioritize housekeeping issues for resolution. • Perform facility walkthroughs to assess quality of housekeeping in common areas. • Review vendor performance matrix with Facility Manager on a monthly basis. • Supervise catering hygiene, manage food run‑out situations, and ensure lab testing of raw materials and service stages. • Manage cafeteria operations, including menu display, traffic analysis, table cleaning frequency, crockery inventory, and pantry equipment maintenance. • Prepare weekly rosters for Helpdesk, Front Office, and Mail Room and communicate them in advance. • Record all shift communications in the Technical/HK team logbook for handover. • Ensure compliance with policies, processes, statutory documents, SLA, and KPI targets, and coordinate with Engineering for technical issues.
Key Responsibilities
- ▸helpdesk escalation
- ▸priority calls
- ▸housekeeping rounds
- ▸vendor performance
- ▸catering hygiene
- ▸cafeteria management
Work Environment
Onsite