Akima
Provides innovative solutions across various sectors, including government, energy, and infrastructure.
Systems Analyst (Active TS/SCI required)
Provide desktop support and systems analysis for USSOCOM users, handling incidents, AD, and ITIL processes.
Job Highlights
About the Role
• Will be required to perform Incident Management functions which include Incident trending and prioritization and documenting and communicating those findings with senior organizational team members. • Document, track, resolve, and report on problems and work orders using Remedy Action Request database system. • Perform advanced ITIL Incident Management duties including classification of major incidents, technical impact assessment, and the authority to recommend or initiate escalation paths based on analysis of system behavior or service degradation. • Will be required to provide VIP level support to USSOCOM executive level users and their staff. • Conduct systems analysis to identify root cause patterns, evaluate technical architectures involved in recurrent incidents, advise on configuration changes to reduce future occurrences and participate in the development of knowledge articles or technical standards. • Exercise independent technical decision-making when selecting diagnostic methods, determining appropriate remediation avenues and advising technical teams on the most viable corrective actions for complex or multi-domain issues. • Determine which special team can best resolve the problem and assign the task to the Desktop Support, Customer Support, Network Administration or System Administration Teams when a solution cannot be provided telephonically. • Modify/create and troubleshoot user accounts via Active Directory, submit changes to file management and peripheral devices via Remedy, escalate network incidents, and provide direct support to USSOCOM customers located throughout the world. • Serve as the initial point of contact for resolution of desktop/laptop/mobile related problems in a 70,000+ customer enterprise. • Troubleshoot research, diagnose, document, and resolve technical issues surrounding Windows OS and MS Office applications, email, other special applications, Internet connections, and hardware/peripheral equipment via telephone.
Key Responsibilities
- ▸incident management
- ▸itil escalation
- ▸active directory
- ▸remedy tracking
- ▸root cause
- ▸vip support
What You Bring
• Ability to install, maintain and troubleshoot server, network, system and application issues. • Must possess current TS. • Possess current TS clearance with SCI eligibility. • Must have experience with Dameware, RDP and Terminal Services. • Must have DoD 8570 IAT Level I certification. • DoD 8570 IAT Level II certification. • Special Operations Force experience. • Must be able to maintain DoD 8570 IAT Level I certification via continuing education requirements or re certification. • Technical experience in the setup, operation, and troubleshooting of all associated and follow-on operating systems.
Requirements
- ▸ts clearance
- ▸sci eligibility
- ▸dameware
- ▸iat i
- ▸iat ii
- ▸sof experience
Work Environment
Office Full-Time