Customs Manager

About the Role

The Regional Customs Manager for North America will lead Baker Hughes’ Industrial Energy Technology customs and import program across the United States and Canada. Responsibilities include day‑to‑day operations execution, governance of broker performance, post‑entry accuracy, and implementation of U.S. Customs and Border Protection (CBP) and Canada Border Services Agency (CBSA) programs. The manager will also coach the import team and up‑skill stakeholders to ensure compliant and efficient cross‑border flows. Governance and compliance duties cover full adherence to U.S. (CBP) and Canadian (CBSA) laws regarding classification, valuation, origin, admissibility, and partner government agency requirements. The role establishes internal controls that meet reasonable‑care standards, maintains recordkeeping (five‑year U.S., six‑year Canada) with complete audit trails, and leads post‑entry processes such as summary corrections, reconciliations, duty refunds, protests, and drawback coordination. Internal and regulatory audits are also managed. The manager implements and sustains security certifications including CBP CTPAT and Canada Trusted Trader programs, driving remediation, risk assessments, and self‑testing. Operational responsibilities extend to Canada’s CARM requirements, broker SOPs, power of attorney, billing accuracy, performance scorecards, and business reviews. Root‑cause analysis of entry errors and corrective‑preventive actions are executed to improve data quality and KPI performance. Cross‑functional collaboration with engineering, supply chain, classification, and trade‑compliance teams enables evaluation and execution of duty‑saving opportunities such as free‑trade agreements, drawback claims, and tariff‑rate quotas. The manager monitors Section 301, 232, IEEPA trade remedies and provides impact analysis, scenario modeling, and mitigation recommendations. Quota planning and critical shipment filings are overseen to ensure timely and correct ACE, portal, and CAD/CARM submissions. Leadership responsibilities include managing the North America import team, setting priorities, coaching, mentoring, and building career paths. The role provides training on customs basics and Incoterms for procurement, logistics, finance, and business groups, and influences process adherence and system adoption across product companies and functions. • Lead North America customs/import program, overseeing operations, governance, and broker performance. • Ensure compliance with U.S. CBP and Canada CBSA regulations across classification, valuation, origin, and admissibility. • Design and maintain internal controls and recordkeeping (5‑year U.S., 6‑year Canada) with complete audit trails. • Manage post‑entry processes: summary corrections, reconciliations, duty refunds, protests, and drawback coordination. • Implement and sustain CTPAT Security and Canada Trusted Trader programs, including risk assessments and self‑testing. • Oversee Canada’s CARM requirements, broker SOPs, billing accuracy, performance scorecards, and business reviews. • Conduct root‑cause analysis of entry errors and develop corrective‑preventive actions. • Collaborate cross‑functionally to capture duty‑saving opportunities such as FTAs, quotas, and drawback claims. • Monitor trade remedy actions (Section 301/232/IEEPA) and provide impact analysis and mitigation recommendations. • Lead and develop the North America import team, delivering training on customs basics and Incoterms. • Track KPIs such as first‑pass entry accuracy, PSC cycle time, audit outcomes, broker cost‑to‑serve, and duty‑savings delivered.

Key Responsibilities

• ▸customs compliance
• ▸post‑entry
• ▸ctpat security
• ▸carm management
• ▸duty savings
• ▸team leadership

What You Bring

Qualifications require a bachelor’s degree in International Trade, Supply Chain, Business or a related field and at least ten years of U.S./Canada customs or trade‑compliance experience, preferably with broker leadership. A U.S. licensed customs broker is strongly preferred, and experience with Canadian customs programs (PIP/CSA, CARM) is a plus. Candidates must possess deep knowledge of HTS classification, customs valuation, rules of origin, ACE/portal tools, ERP systems (SAP/Oracle), and export‑control and sanctions interfaces. Key performance indicators include first‑pass entry accuracy, on‑time clearance, PSC/reconciliation/protest cycle times, audit outcomes, broker accuracy, cost‑to‑serve, FTA claim accuracy, duty‑savings delivered, and training coverage. The position is based in Houston, TX (hybrid) with up to 5 % travel across the U.S. and Canada. • Require bachelor’s degree and 10+ years customs/trade compliance experience; U.S. licensed broker preferred. • Possess deep knowledge of HTS classification, customs valuation, ACE/portal systems, and ERP (SAP/Oracle).

Requirements

• ▸bachelor's
• ▸10+ years
• ▸customs broker
• ▸hts
• ▸sap/oracle
• ▸ace

Benefits

Baker Hughes offers a comprehensive benefits package, including health and welfare programs, a 401(k) Thrift Plan, and eligibility for bonuses. The company is a global energy technology leader committed to safety, sustainability, diversity, and inclusion, fostering an environment where employees can bring their authentic selves to work. • Work from Houston (hybrid) with up to 5 % travel; eligible for health, welfare, 401(k), and bonus compensation.

Work Environment

Office Full-Time