Customer Service - Self Storage Manager

About the Role

Property Managers work independently across multiple locations, spending time both inside and outside facilities. They assess customer storage needs, recommend solutions, and sell packing and moving supplies, while performing daily unit inspections to verify inventory and availability. Additional duties include auditing cash drawers, making bank deposits, and keeping customers current on payments through reminder and collection calls. Managers also handle cleaning, routine maintenance, and maintain exterior curb appeal. • Independently manage multiple storage locations, assess customer needs, and sell packing/moving supplies. • Conduct daily unit inspections to ensure inventory accuracy and unit readiness. • Audit cash drawers, make bank deposits, and handle payment reminders and collections. • Perform cleaning, routine maintenance, and maintain exterior curb appeal. • Lift/move items up to 35 lb and spend up to 50 % of time walking around facilities, including outdoor work and stairs.

Key Responsibilities

• ▸location management
• ▸customer sales
• ▸inventory inspection
• ▸cash auditing
• ▸bank deposits
• ▸facility maintenance

What You Bring

Physical requirements involve lifting or moving items up to 35 lb and spending up to 50 % of the time walking around facilities, including outdoor work, climbing stairs, and opening large doors. Candidates must have a valid driver’s license and use their own vehicle for travel between sites, with mileage reimbursement provided. • Must hold a valid driver’s license and use personal vehicle; mileage reimbursed. • Prior experience in customer‑service or sales‑focused environments such as retail or restaurant preferred.

Requirements

• ▸driver’s license
• ▸own vehicle
• ▸customer service
• ▸retail
• ▸heavy lifting
• ▸outdoor work

Benefits

Public Storage is the leader in the self‑storage industry and is actively hiring. New hires start at $15.00 per hour. The company offers a Total Rewards package with flexible full‑time schedules from 9:30 am to 6 pm, and weekends until 5 pm. Employees become eligible for full‑time benefits after averaging 20 + hours per week, which include medical, dental, vision, 401(k) match, paid time off, sick leave, flex spending, life and accidental death insurance, exclusive vendor discounts, and mileage reimbursement for work‑related travel. Successful candidates typically come from customer‑service‑oriented sales environments such as retail, restaurants, or fast‑food operations. Public Storage has been recognized as a Great Place to Work, earning top rankings for career growth, work culture, and diversity and inclusion. • Earn $15 per hour with performance‑based bonuses. • Flexible full‑time schedule (9:30 am–6 pm, weekends until 5 pm). • Eligibility for benefits after 20 + hours/week, including medical, dental, vision, 401(k) match, PTO, sick leave, flex spending, life and accidental death insurance, vendor discounts, and mileage reimbursement.

Work Environment

Field