Hilton Grand Vacations
Hilton Grand Vacations is a global leader in vacation ownership with premium resorts.
Asst Director Guest Services
Oversee front desk operations, VIP services, and management duties at Elara resort.
Job Highlights
About the Role
The role is Assistant Director of Guest Services at Hilton Grand Vacations Elara, a leader in the vacation‑ownership industry committed to innovation, quality, and growth. The position involves delivering unparalleled hospitality experiences and supporting front‑desk and management functions. • Serve as Manager on Duty during evening hours and ensure Front Desk coverage • Report daily maintenance needs to Engineering • Assist leadership with personnel functions such as performance management, counseling, scheduling, training, brand compliance, and recognition • Inspect all VIP rooms before arrival and greet/escort VIP guests • Perform property walks with General Manager and/or Director of Front Office • Coordinate maintenance weeks with Housekeeping, Engineering, and Front Office • Conduct daily inventory and inspections of public areas and coordinate prompt responses to substandard areas • Coordinate room readiness with housekeeping and maintenance when a potential sell‑out exists • Prioritize outside contractor visits • Carry out reasonable management requests within capability • Perform 80 % of duties at Front Desk and 20 % managerial administration
Key Responsibilities
- ▸duty manager
- ▸front desk
- ▸maintenance reporting
- ▸personnel management
- ▸vip inspection
- ▸room readiness
What You Bring
• High School Diploma • Minimum 3 + years hotel management experience • At least 2 + years night audit experience • Strong interpersonal and time‑management skills • Preferred: 3‑5 years front office manager experience • Preferred: 4 + years hotel management experience • Preferred: Experience with voice system
Requirements
- ▸high school
- ▸hotel management
- ▸night audit
- ▸interpersonal
- ▸front office
- ▸voice system
Benefits
HGV offers Day One benefits and seeks team members who are valued and encouraged to achieve their best. The company provides endless career opportunities at Elara, a Hilton Grand Vacations resort with 1,200 guest rooms and world‑class amenities in the entertainment capital of the world. • Discounted hotel rates worldwide • 401(k) program with company match • Employee stock purchase program • Generous paid time off and paid sick time • Recognition programs and rewards • Tuition reimbursement • Numerous learning and career advancement opportunities
Work Environment
Onsite