Operations Manager - Residential

About the Role

This role is responsible for onboarding, developing, coaching, mentoring, and performance management of all drivers and helpers. The incumbent establishes and maintains positive relationships with front‑line employees and spends the majority of the day in the field supporting them. The position ensures that new front‑line staff receive the tools, instruction, and feedback needed for daily duties, while providing consistent communication and support throughout the onboarding process. Ongoing performance is enhanced through regular best‑practice reviews, career‑goal focus, and collaborative improvement initiatives. • Provide tools, instruction, and feedback to new front‑line employees. • Conduct daily check‑ins with new hires to ensure consistent onboarding communication. • Maintain regular touchpoints and review best practices to improve performance. • Support front‑line employee career goals and identify improvement opportunities. • Lead coaching conversations and seek feedback on coaching effectiveness. • Model and enforce safety practices; conduct root‑cause investigations for injuries and incidents. • Teach and reinforce “the WM Way” principles. • Document and maintain regulatory records (e.g., DOT compliance, DVIRs, time‑and‑attendance, tickets). • Audit daily route operation documentation and follow up on discrepancies. • Visit customers and sites to evaluate and resolve safety issues and explore service alternatives.

Key Responsibilities

• ▸onboarding
• ▸coaching
• ▸safety enforcement
• ▸regulatory records
• ▸route audits
• ▸performance management

What You Bring

Required qualifications include an associate’s degree (or a high school diploma with two years of relevant experience), being at least 18 years of age, legal work eligibility, and a valid driver’s license. Completion of the WM Operations Manager Trainee program is a preferred qualification. The role operates in a hybrid office and field environment, requiring standard office equipment as well as physical activity related to plant and site visits. Reasonable accommodations are provided to enable individuals with disabilities to perform essential functions. WM is an equal‑opportunity employer in the United States and Canada and provides accommodations during the hiring process. The position may require a REAL ID or TSA‑approved alternative for travel to federal property.

Requirements

• ▸associate degree
• ▸driver's license
• ▸trainee program
• ▸work eligibility
• ▸hybrid
• ▸real id

Benefits

Eligible employees receive a competitive total compensation package that includes medical, dental, vision, life insurance, short‑term disability, a stock purchase plan, 401(k) match, paid vacation, holidays and personal days, with benefits varying by site.

Work Environment

Field