Reliance Home Comfort
Rent, sell, install and maintain water heaters, HVAC, plumbing, smart‑home, water‑purification & electrical solutions.
Manager, Operations
Oversee HVAC operations, manage teams, budgets, and vendor relationships.
Job Highlights
About the Role
In this role you will lead and coach a technical workforce, work closely with local managers to meet P&L targets, and ensure staffing plans meet service commitments. You will monitor operational metrics, manage third‑party partners, and partner with quality, project, training, HR and regulatory stakeholders to continuously raise performance standards. • Learn and grow within a customer‑focused team. • Collaborate with local managers to plan, budget and achieve P&L targets. • Forecast, update and execute staffing plans to maximize service levels. • Measure, monitor and report on operational metrics with analysis. • Foster a growth‑through‑service culture to boost customer satisfaction and business growth. • Coach and manage technical professionals to enhance performance and meet objectives. • Select, negotiate and manage third‑party partners aligned with Reliance’s strategy. • Conduct regular reviews of cost, quality, safety and productivity and implement improvement plans. • Partner with Quality, Project Management, Training, HR and Regulatory stakeholders to continuously improve performance. • Establish service‑excellence standards to become the destination of choice for team members, customers and partners. • Provide tools, training and development programs.
Key Responsibilities
- ▸staffing plans
- ▸metrics monitoring
- ▸technical coaching
- ▸partner management
- ▸performance improvement
- ▸p&l management
What You Bring
• Minimum 5 years HVAC industry experience with technical expertise. • 3–5 years operational leadership experience meeting corporate objectives. • Proven ability to develop and lead technical professionals. • Capability to retain and attract top talent. • Strong competitive awareness and coaching skills. • Ability to align corporate goals with individual objectives. • High self‑awareness and emotional intelligence. • Excellent verbal and written communication skills.
Requirements
- ▸hvac
- ▸leadership
- ▸talent dev
- ▸coaching
- ▸emotional iq
- ▸communication
Benefits
Find Your Limitless with Reliance. By joining Reliance as an Operations Manager you become an essential team member equipped with the tools needed for success. The company’s ambitious growth plans reward team members for their achievements, offering limitless opportunities to advance. Reliance provides the tools, training and development programs necessary for success, along with a knowledgeable team environment. Compensation includes a competitive base salary with uncapped performance‑based earnings, comprehensive benefits for you and your family, clear career paths, and high‑performer perks such as the President’s Club trip. • Offer a knowledgeable team environment for learning. • Competitive base pay with uncapped performance‑based earnings. • Comprehensive benefits plan for employee and family. • Clear career paths for advancement. • High‑performer perks, including President’s Club trip eligibility. • Recognized award‑winning, inclusive corporate culture.
Work Environment
Onsite