Service Ambassador

About the Role

In this role you will be the initial point of contact for all client employee inquiries, issues, troubleshooting, and feedback, aiming to positively impact the care and comfort of employees and guests. You will create a welcoming atmosphere by maintaining a clean, organized, and aesthetically pleasing workspace, and you will organize employee engagement initiatives, events, and wellness programs. Additionally, you will conduct large‑group briefings on new ways of working, clearly communicating changes and addressing questions. Operational support includes daily facility inspections to identify and report issues to the JLL FM team, acting as a liaison between client staff and facilities management, and managing bistro equipment and supplies such as coffee machines, water dispensers, cups, and cutlery. You will work closely with housekeeping to ensure workplace hygiene, use JLL’s facilities management software to log and track service requests, and assist in setting up spaces for meetings, events, or special requirements. Supporting data collection, analysis, and reporting, you will help implement site‑specific facilities management protocols and oversee vendor performance and compliance. You will also coordinate corporate transportation services—including shuttle, executive, and event transportation—monitor schedules for efficiency, liaise with vendors, maintain transportation logs, and generate reports on usage, costs, and service quality. Ensuring exceptional service, you will be visibly engaged in the workplace, keep workspaces stocked, anticipate needs, and deliver intuitive service that exceeds client expectations. Continuous improvement will be driven through business intelligence, adoption of best practices, and process re‑engineering to achieve service delivery efficiencies. • Serve as first point of contact for client employee inquiries, issues, and feedback. • Maintain a clean, organized, and welcoming workspace. • Organize employee engagement initiatives, events, and wellness programs. • Conduct large‑group briefings on new ways of working. • Perform daily facility inspections and report issues to the FM team. • Liaise between client staff and JLL FM team to coordinate requests. • Manage bistro equipment and supplies (coffee machine, water dispenser, cups, cutlery). • Collaborate with housekeeping to ensure workplace hygiene. • Log and track service requests using JLL facilities management software. • Set up meeting rooms and event spaces as needed. • Support data collection, analysis, and reporting aligned with client goals. • Implement site‑specific facilities management protocols. • Oversee vendors, enforce SLA compliance, and conduct performance reviews. • Coordinate corporate transportation services and monitor schedules. • Maintain transportation logs and generate usage and cost reports. • Provide intuitive service delivery, anticipating needs and exceeding expectations. • Deliver administrative and operational excellence for soft services. • Drive continuous improvement through business intelligence and best‑practice adoption. • Manage multiple priorities in a fast‑paced environment.

Key Responsibilities

• ▸service requests
• ▸facility inspections
• ▸vendor management
• ▸transportation coordination
• ▸data reporting
• ▸client liaison

What You Bring

The ideal candidate has experience in hospitality, food & beverage, tourism, or events operations (airlines or hotel experience preferred) and demonstrates exceptional customer service skills. They can manage multiple priorities, collaborate effectively, work independently with strong prioritization, and communicate professionally both verbally and in writing. Excellent organizational, process‑management, and Microsoft Office Suite skills are required, and the position is based on‑site in Singapore. • Demonstrate hospitality/F&B/tourism or events operations experience (airlines/hotel preferred). • Exhibit exceptional customer service and professionalism. • Collaborate effectively with strong interpersonal skills. • Work independently with excellent prioritization and time‑management. • Communicate professionally both verbally and in writing. • Exhibit strong organizational and process‑management abilities. • Adapt to new technology and applications quickly. • Proficient in Microsoft Office Suite (Teams, Excel, PowerPoint, Word, OneNote, Outlook).

Requirements

• ▸hospitality
• ▸customer service
• ▸team collaboration
• ▸prioritization
• ▸process management
• ▸microsoft office

Work Environment

Office Full-Time