Jll
JLL provides professional services in real estate and investment management worldwide.
Workplace Ambassador
Manage office facilities, maintenance, stakeholder relations, and safety.
Job Highlights
About the Role
The role focuses on enhancing office comfort and efficiency through preventive maintenance, regular cleaning schedules, and ensuring all equipment operates correctly. It includes monitoring for emergencies, following escalation and incident‑reporting procedures, and seeking cost‑saving and operational‑improvement opportunities while overseeing receptionists and tea attendants to maintain high service standards. Stakeholder engagement is critical; the employee will keep communication lines open with management, clients, vendors, and landlords, enforce key operating procedures, and schedule regular meetings to understand and address stakeholder needs, thereby driving client satisfaction. • Schedule and perform preventive maintenance and repairs for office facilities. • Coordinate regular cleaning services and ensure office equipment functions properly. • Monitor for emergencies, execute response protocols, and follow escalation and incident‑reporting procedures. • Identify cost‑saving opportunities and improve operational standards. • Supervise receptionists and tea attendants to maintain high service quality. • Maintain strong communication with stakeholders (management, clients, vendors, landlords) and enforce key operating procedures. • Arrange regular stakeholder meetings to understand needs and drive satisfaction.
Key Responsibilities
- ▸preventive maintenance
- ▸cleaning services
- ▸emergency monitoring
- ▸cost savings
- ▸stakeholder management
What You Bring
Ideal candidates have at least two years of facilities‑management experience, a strong service‑excellence mindset, and knowledge of budgeting and facilities services. Excellent written and spoken communication skills and the ability to work independently on high‑level communications are essential. • Minimum two years of facilities‑management experience. • Strong focus on service excellence and knowledge of budgeting and facilities services. • Excellent written and verbal communication skills. • Ability to work independently and manage high‑level communications. • AI‑enhanced recruitment process and commitment to diversity, privacy, and reasonable accommodations.
Requirements
- ▸facilities management
- ▸2 years
- ▸service excellence
- ▸budgeting
- ▸communication
- ▸independent
Benefits
JLL offers an entrepreneurial, inclusive environment with a Total Rewards Program, competitive pay, and benefits. The position is on‑site in Gurugram, HR, with a 40‑hour weekly schedule, and the company leverages AI for recruitment while upholding privacy, equal‑opportunity, and accommodation commitments. • Entrepreneurial and inclusive work environment with career growth opportunities. • Total Rewards Program offering competitive pay and benefits. • On‑site location in Gurugram, HR; 40‑hour work week.
Work Environment
Office Full-Time