Order Entry Specialist

About the Role

In this position you will execute order administration functions within the ERP and Project Accounting modules, review and verify pricing, SKUs, and shipping details, and collaborate with internal departments to resolve purchase‑order discrepancies. You will keep organized records of orders in ServiceNow, support customer inquiries about order status, and identify and escalate any issues that could affect order conversion or satisfaction. Occasional overtime may be required during peak periods. • Process customer orders accurately in ERP and Project Accounting modules. • Verify order details such as pricing, SKU, and shipping information. • Coordinate with internal teams to resolve purchase order discrepancies. • Maintain organized order records in ServiceNow. • Respond to customer inquiries about order status. • Escalate issues affecting order conversion or customer satisfaction. • Work occasional overtime during peak periods.

Key Responsibilities

• ▸erp processing
• ▸order verification
• ▸po reconciliation
• ▸servicenow records
• ▸customer support
• ▸issue escalation

What You Bring

We are seeking a detail‑oriented and highly organized Order Entry Specialist to join our team. The role focuses on accurate processing of customer orders while maintaining high levels of customer satisfaction. Ideal candidates possess strong data‑entry abilities, excellent communication skills, and a commitment to efficiency. Success in this role comes from a proven track record in business order administration or customer service, especially in a distribution center environment. Strong analytical skills, the ability to interpret data and generate actionable insights, and excellent communication for coordinating with multiple stakeholders are essential. A detail‑oriented mindset, solid organizational and problem‑solving capabilities, and proficiency with order management systems and Microsoft Office are also important. A high school diploma or equivalent is required, with an associate degree or higher preferred. Candidates should have 1–3 years of experience in order entry, data entry, customer service, or a related field, along with proficiency in Microsoft Office (especially Excel) and experience with ERP or order‑management systems. Strong attention to detail, organizational and time‑management skills, and the ability to work both independently and as part of a team are essential. • Demonstrated experience in order administration or customer service. • Strong analytical and data interpretation skills. • Excellent communication with multiple stakeholders. • Detail‑oriented with strong organizational and problem‑solving abilities. • Proficient in order management systems and Microsoft Office, especially Excel. • High school diploma required; associate degree preferred. • 1–3 years of order entry, data entry, or customer service experience. • Ability to manage high‑volume order processing independently and in a team.

Requirements

• ▸excel
• ▸order management
• ▸erp
• ▸associate degree
• ▸analytical
• ▸detail‑oriented

Benefits

The position offers a compensation range of $66,000 – $99,000 per year, which includes base pay and a short‑term incentive. Schneider Electric provides a comprehensive benefits package that includes medical, dental, vision, life insurance, flexible work arrangements, paid family leave, a 401(k) match, wellbeing programs, holidays, paid time off, stock purchase opportunities, and military leave benefits.

Work Environment

Office Full-Time