Jll
JLL provides professional services in real estate and investment management worldwide.
Facilities Manager
Manage low side soft services, oversee facility operations, budgets, and stakeholder relations.
Job Highlights
About the Role
As a Facilities Manager you will own low‑side soft services operations, ensuring service delivery meets client business needs. The role involves managing daily facility operations, responding to priority calls, and maintaining high standards through scheduled and surprise walk‑arounds. You will oversee upkeep of soft‑service areas, guide Facilities Assistant Managers, handle emergencies, coordinate events, office moves, mail‑room and medical‑room services, and manage inventory and procurement while optimizing budgets. You will also prepare monthly and quarterly business reviews, implement technology tools, and build relationships with client executives, business EAs and vendors through regular meetings. • Oversee low‑side soft services and guide Facility Assistant Managers in daily tasks. • Respond promptly to priority calls and emergency situations, maintaining SLA compliance. • Coordinate events, office moves, mail‑room, and medical‑room operations. • Monitor inventory, procure supplies, and optimize budget utilization. • Prepare and present monthly business reviews, quarterly reviews, and accurate accruals. • Implement technology tools and identify process improvements for operational efficiency. • Build and sustain relationships with client executives, business EAs, and vendors through regular meetings.
Key Responsibilities
- ▸soft services
- ▸emergency response
- ▸inventory management
- ▸business reviews
- ▸tech implementation
- ▸client relations
What You Bring
We require at least four years of facilities or property management experience, strong customer‑service focus, problem‑solving skills and proficiency with technology applications. Candidates must be able to work independently, manage stressful situations, and have experience with continuous‑improvement initiatives and service‑level‑agreement compliance. • Minimum 4 years experience in facilities/property management or hospitality. • Strong customer service orientation with excellent problem‑solving and interpersonal skills. • Proficiency in technology applications; strong organizational and prioritization abilities. • Ability to work independently, manage stress, and meet service‑level agreements. • Experience with continuous‑improvement initiatives and client reporting. • Preferred: Experience managing vendor relationships and using scorecards. • Preferred: Background in budget preparation and financial management for facilities. • Preferred: Knowledge of compliance, statutory norms, and emergency response protocols. • Preferred: Proven track record of implementing cost‑saving initiatives and technology optimization.
Requirements
- ▸facilities
- ▸customer service
- ▸problem‑solving
- ▸technology
- ▸continuous‑improvement
- ▸budgeting
Benefits
JLL empowers you to shape a brighter way. Our people combine world‑class services, advisory and technology to shape the future of real estate for a better world, fostering a collaborative and inclusive culture.
Work Environment
Onsite