Call Center Representative

About the Role

• Deliver engaging conversations to schedule free product estimates • Collaborate with sales teams to create customer growth opportunities • Participate in weekly training sessions to improve performance • Engage in team‑building and mentorship initiatives

Key Responsibilities

• ▸product estimates
• ▸growth opportunities
• ▸training sessions
• ▸team mentorship

What You Bring

The ideal candidate is confident, organized, dependable, empathetic, and driven. You consistently exceed personal goals, thrive in team environments, and build strong relationships effortlessly. Persuasive communication, self‑motivation, and a disciplined focus on ambitious KPIs are essential. We value self‑starters who excel without micromanagement. • Thrive in team settings • Naturally persuasive and skilled at assisting potential customers • Incredibly organized and self‑motivated, achieving ambitious KPIs • Confident and outgoing—able to sell anything to anyone • Self‑starter who excels without micromanagement • Confident public speaker with persuasive communication skills • Self‑motivated, disciplined, and focused on career advancement • Tech‑savvy with familiarity in CRM tools • Weekend availability required • Call Center Agent experience • Appointment Setter experience • Customer Service Representative experience • Dispatch Coordinator experience • Confirmations Specialist experience • Customer Care Specialist experience • Advancement potential within six months

Requirements

• ▸crm
• ▸call center
• ▸appointment setter
• ▸customer service
• ▸teamwork
• ▸persuasive

Benefits

We are seeking a Call Center Representative for our Woburn, MA office, offering a salary range of $60,000‑$80,000 per year and a Tuesday‑Saturday or Sunday‑Thursday shift from 11 a.m. to 7 p.m. This is an in‑office position that emphasizes work‑life balance, enjoyment, and financial reward. As part of Rite Window, a division of Renuity Home, you will join a supportive team focused on personal and professional fulfillment. We are hiring immediately for a full‑time Call Center Representative who will expand our market reach and provide exceptional experiences to potential home‑renovation customers. You will deliver compelling product information, schedule free estimates, and act as the frontline ambassador of the Rite Window brand. A world‑class training program will equip you with the skills needed for success. This role offers a clear path toward a rewarding career with one of the fastest‑growing home remodeling companies in the country. Key responsibilities include engaging conversations to schedule free product estimates, collaborating with sales teams to generate growth opportunities, and participating in weekly training and mentorship initiatives. Successful applicants are outgoing, persuasive public speakers with a competitive spirit and a tech‑savvy familiarity with CRM tools. Weekend availability is required, and experience as a call‑center agent, appointment setter, or similar role is encouraged. You will have the chance to develop your career while contributing to a high‑performing team. Rite Window offers a comprehensive benefits package that includes medical, dental, life, and disability insurance, paid parental leave, a robust 401(k) plan, and generous vacation and holiday time. Employees can qualify for advancement within six months and enjoy continuous learning and development opportunities. We are committed to equal opportunity, diversity, and inclusion for all team members. Accommodations are available for candidates with disabilities or religious needs throughout the application process. • Comprehensive medical, dental, life, and disability insurance • Paid parental leave • Robust 401(k) retirement savings program • Generous paid vacation and holidays • Continuous learning and development opportunities

Work Environment

Field