Sr. Analyst, Customer Operations Arrears Command Center

About the Role

The Sr. Analyst will play an integral role in the Arrears Command Center credit team by synthesizing and preparing transactional customer data for departmental leadership in support of data‑driven strategic evaluation. The role includes performing in‑depth analysis around credit and collections activities and identifying operational efficiency improvements as well as cost‑reduction opportunities relative to the Command Center business sub‑units. The Sr. Analyst will design, develop, implement, and leverage various database systems to provide the Command Center leads and the broader department the required analytics and recommendations vital to managing customer arrearages and the credit and collections portfolio.

Key Responsibilities

• ▸data synthesis
• ▸credit analysis
• ▸database design
• ▸efficiency improvement
• ▸cost reduction
• ▸analytics reporting

Benefits

We are dedicated to supporting the physical, mental, and financial health of our employees and their families. This commitment extends beyond the workplace to foster personal growth and holistic wellbeing, offering a life‑changing rewards package. • Rich medical & pharmacy benefits, including vision • Dental benefits • Health Savings Accounts • Health Care and Dependent Care Flexible Spending Accounts • 401(k) with robust matching • Employer‑paid Pension Plan • Employee Stock Purchase Plan with generous matching contribution • State‑of‑the‑art Employee Assistance Program • Paid Parental Leave • Generous paid time off plus paid holidays • Family support: emergency backup child and elder care assistance • Social responsibility and volunteer opportunities • Employee discount program • Commuter Benefits • Culture of growth and learning: career development, tuition reimbursement, recognition program • Life and Long‑Term Disability Benefits • Some benefits may not apply to provisional or part‑time job titles

Work Environment

Office Full-Time