Johnson Controls
Produces HVAC, fire, security and building automation systems to optimize and protect buildings globally.
Call Center Junior Operator (un)
Monitor alarms, video feeds, dispatch emergencies, handle calls for safety.
Job Highlights
About the Role
As a Monitoring Center Agent you will be at the core of operations, responding to alarm signals, monitoring video feeds and coordinating with emergency services. You will handle inbound and outbound calls, follow established procedures, and help ensure safety and peace of mind for our clients. • Monitor security systems and video surveillance • Dispatch emergency services when needed • Document activity and follow standard procedures • Support customers and technicians with professionalism
Key Responsibilities
- ▸video monitoring
- ▸alarm response
- ▸emergency dispatch
- ▸customer support
- ▸documentation
- ▸call handling
What You Bring
We seek calm, focused individuals who thrive in a fast‑paced environment. Candidates must have a high school diploma or GED and be willing to work rotating days, evenings, nights and weekends. Preferred experience includes call‑center or security work, strong communication and typing skills (25+ WPM), comfort with computers and multitasking, and the ability to stay composed during emergencies. • Respond quickly and accurately to alarm signals and phone calls • Work with a team that values precision and calm under pressure • High school diploma or GED • Willingness to work days, evenings, or nights (rotating weekends) • Call center or security experience • Strong communication and typing skills (25+ WPM) • Comfortable with computers and multitasking • Able to stay composed in potential emergency situations
Requirements
- ▸high school
- ▸call center
- ▸security
- ▸typing
- ▸multitasking
- ▸calm
Benefits
We reward your work with competitive hourly pay, premium rates for evenings, nights and weekends, overtime at 1.5x or 2x, and statutory holiday pay at 1.5x or a later paid day off. Employees receive six paid personal days per year, flexible shift‑trading options, and a comprehensive benefits package that includes medical, dental, vision, pension, life and disability coverage, as well as an Employee Assistance Program and global career growth opportunities. A paid 4–6‑week daytime training program is provided to set you up for success. The position pays $21 per hour, determined by the collective bargaining agreement, with additional benefits delivered through a local labor union. • Competitive hourly pay • Evening, night & weekend premium: +$1.50/hour • Overtime pay: 1.5x or 2x depending on schedule • Statutory holiday pay: 1.5x or option to take a paid day off later • 6 paid personal days per year • Flexible shift trading options • Comprehensive benefits: medical, dental, vision insurance • Pension plan & retirement savings • Life & disability insurance • Employee Assistance Program • Global career growth opportunities
Work Environment
Field