Avalonbay Communities
Develops, redevelops, acquires, and manages high-quality apartment communities in the U.S.
Community Concierge
Front desk concierge providing resident services and overseeing lobby operations.
Job Highlights
About the Role
The Community Concierge role leads the front‑desk team and shapes the apartment‑living experience. As the face of the property, the Concierge welcomes prospects and residents, monitors foot traffic, and partners with leasing and maintenance to ensure smooth move‑in, move‑out, and day‑to‑day interactions. The position works primarily night shifts, Sunday 3 p.m.–11 p.m. and Monday‑Thursday 11 p.m.–7 a.m., and offers flexible scheduling options across other locations. Key responsibilities include delivering top‑tier customer service, implementing resident‑satisfaction programs, handling inquiries, and providing personalized recommendations. The Concierge also manages phone messages, resident packages, and maintenance requests, escalating issues as needed to maintain efficiency and high standards. • Tackle new problems and follow through to completion • Maintain poise and patience, delivering high‑level service under pressure • Keep phone messages, packages, and maintenance requests organized and efficiently escalated
Key Responsibilities
- ▸customer service
- ▸phone management
- ▸package handling
- ▸maintenance coordination
- ▸resident satisfaction
- ▸foot traffic
What You Bring
Candidates must possess a high school diploma or GED, at least one year of relevant experience in hospitality, retail, or restaurant environments, and proficiency with administrative software and the Microsoft Office suite. Physical mobility to walk the property and handle deliveries is required. • Communicate clearly in person and over the phone, providing information and direction • Manage time effectively while handling multiple tasks and urgent requests • Hold a high school diploma or GED • Have 1+ year experience in hotel, retail, or restaurant settings • Proficient with administrative software and Microsoft Office Suite • Able to walk the property and handle packages or deliveries
Requirements
- ▸communication
- ▸time management
- ▸high school
- ▸1+ year
- ▸microsoft office
- ▸physical mobility
Benefits
AvalonBay supports employees with comprehensive health, dental, and vision benefits, a 401(k) match, paid vacation, tuition reimbursement, an employee stock purchase plan, and a 20 % discount on its apartments. The company promotes growth through internal promotion, offers a recognition program, and fosters a culture built on integrity, caring, and continuous improvement.
Work Environment
Onsite