Technical Account Manager, CoStar Real Estate Manager - Atlanta, GA

About the Role

The TAM collaborates closely with Support, Product, Engineering, and Customer Success to maximize the value clients receive from the Real Estate Manager platform. Proactive activities include regular account reviews, training sessions, and contributions to self‑service knowledge bases. Data‑driven trend analysis is used to identify recurring issues and recommend product improvements. • Manage support for Enterprise/Premium clients, monitor case progress, ensure SLA compliance, and escalate when needed. • Act as the main contact for technical support, provide timely updates, and coordinate internal teams for complex issues. • Build strong client relationships, understand workflows, and offer tailored guidance and best practices. • Represent client needs internally, advocate for fixes or enhancements, share client-specific knowledge, and follow through to resolution. • Conduct regular reviews, share product updates, deliver training, contribute to knowledge base for self‑service resources, and collaborate with Customer Success on account plans. • Track support metrics, identify recurring issues, and recommend improvements based on data insights.

Key Responsibilities

• ▸support management
• ▸technical support
• ▸client relations
• ▸training delivery
• ▸metrics tracking
• ▸trend analysis

What You Bring

The Technical Account Manager (TAM) is a senior, client‑facing role based in Atlanta, working Monday‑Friday in‑office. The TAM manages a portfolio of premium enterprise clients, acts as their trusted advisor, and ensures issue resolution through direct troubleshooting or coordination with internal teams. The position is measured by SLA performance, CSAT scores, and case deflection, and requires strong technical and relationship‑building skills. CoStar is an equal‑employment opportunity employer committed to diversity, equity, and inclusion, and does not sponsor visas for this position. Qualified candidates who are authorized to work in the United States are encouraged to apply. • Bachelor’s degree from an accredited, in‑person institution. • 3+ years in technical support, technical account management, or customer success, preferably with enterprise software or SaaS. • Proficiency in Microsoft SQL Server (basic queries) and strong Excel/Office skills for reporting and analysis. • Willingness to participate in on‑call rotation for after‑hours support. • Strong troubleshooting and systems analysis skills; ability to interpret logs and database errors. • Clear, professional written and verbal communication, able to explain technical details to non‑technical audiences. • Proven ability to build trust, manage client relationships, and maintain confidence during critical issues. • Skilled at prioritizing, multitasking, and managing multiple client needs without losing detail. • Collaborative mindset and promotion of continuous improvement. • Comfortable with data, metrics, and basic reporting; able to derive insights from KPIs. • Bachelor’s degree in Business, IT, Computer Science, or related field (preferred). • Professional development in customer success or IT service management (plus). • Familiarity with accounting and finance principles related to lease administration, journal entry processing, or month‑end close. • Experience with CRM or case management systems (e.g., Salesforce Service Cloud) and Knowledge‑Centered Support practices. • Willingness to travel up to ~20‑30% for on‑site client meetings or trainings. • Demonstrated ability to guide and mentor peers.

Requirements

• ▸bachelor's
• ▸3+ years
• ▸sql server
• ▸excel
• ▸salesforce
• ▸troubleshooting

Benefits

CoStar offers competitive compensation, performance‑based incentives, and a comprehensive benefits package that includes medical, dental, vision, legal, and life insurance, 401(k) matching, stock purchase plan, tuition reimbursement, and wellness programs. Employees enjoy a collaborative, innovative culture with opportunities for professional growth through internal training and mentorship. The role may require up to 20‑30 % travel for on‑site client engagements.

Work Environment

Office Full-Time