Hilton Grand Vacations
Hilton Grand Vacations is a global leader in vacation ownership with premium resorts.
Front Desk Clerk
Welcoming guests, handling check‑in/out, payments and requests at Dolphin Beach Club.
Job Highlights
About the Role
• Ensure a hospitable environment for guests and owners upon arrival • Handle check‑ins and check‑outs efficiently and professionally • Generate folios and process payments accurately • Manage housekeeping and maintenance requests, coordinating with appropriate departments • Prepare and restock the front desk with essential supplies, arrival packets, and local area information • Answer phone calls and direct them to the right team members
Key Responsibilities
- ▸guest reception
- ▸check‑ins
- ▸payment processing
- ▸housekeeping coordination
- ▸desk prep
- ▸call handling
What You Bring
• Strong proficiency in English, both written and verbal • Solid understanding of Microsoft Office 365 (Outlook, Word, Excel, etc.) • Excellent multitasking and organizational skills with ability to prioritize tasks • Minimum 6 months customer service experience, preferably in hospitality or guest‑facing role • Preferred: experience as a Front Desk/Guest Services Agent • Preferred: experience handling credit card transactions • Preferred: background in resort hospitality or related industries
Requirements
- ▸english
- ▸office365
- ▸customer service
- ▸front desk
- ▸credit card
- ▸hospitality
Benefits
Hilton Grand Vacations’ culture is built on crafting memorable experiences and making a positive impact within our industry and communities. Our team members’ talent, passion, and dedication drive the brand’s success, and we offer numerous learning and advancement opportunities to support your growth. All U.S. regular full‑time and part‑time team members are eligible for a wide range of benefits, and we value diversity as an equal‑opportunity employer. We provide reasonable accommodations for individuals with disabilities throughout the application, interview, and employment processes. • Recognition Programs and Rewards • Discounted Travel Benefits • 401(k) program with company match • Paid Time off and Paid Sick Days • Employee stock purchase program • Tuition reimbursement programs • Numerous learning and advancement opportunities • Flexible availability, including weekends and holidays
Work Environment
Onsite