Johnson Controls
Produces HVAC, fire, security and building automation systems to optimize and protect buildings globally.
Service Coordinator
Coordinate field service appointments, manage customer communication, parts, and scheduling.
Job Highlights
About the Role
In this role you will oversee the scheduling of maintenance work, ensuring that both planned and emergency tasks are executed efficiently across the organization. You will act as the primary liaison between engineers, customers, and internal support teams to maintain smooth field operations. • Coordinate engineer appointments and manage dynamic diaries • Communicate with customers via phone and email to confirm schedules and resolve queries • Order parts, secure purchase orders, and complete permits • Navigate multiple customer portals and internal systems • Collaborate with Service Managers to optimize engineer productivity • Liaise with Sales, Billing, FM Helpdesk, and Subcontractors • Support KPIs and reporting to the Planning Team Manager
Key Responsibilities
- ▸engineer scheduling
- ▸customer communication
- ▸parts procurement
- ▸portal navigation
- ▸productivity optimization
- ▸kpi reporting
What You Bring
• At least 1 year of customer service experience • Excellent written and verbal communication skills • Strong multitasking and time‑management abilities • High attention to detail and urgency • Confident decision‑making and problem‑solving skills • Proficiency in using multiple PC applications • Experience with GANT‑based planning or dispatch software (nice‑to‑have) • Familiarity with processing invoices and purchase orders (nice‑to‑have) • Previous scheduling experience in a service or maintenance role (nice‑to‑have)
Requirements
- ▸customer service
- ▸communication
- ▸problem solving
- ▸pc applications
- ▸gant software
- ▸scheduling
Benefits
We are hiring a Customer Service Coordinator for our Manchester – Tyco Park office. The position is full‑time, with hybrid working (two days a week on‑site after six months) and standard hours of 08:00‑17:00, Monday‑Friday, while offering flexibility between 07:00‑19:00 any day of the week. The role comes with a competitive salary matched to experience, 25 days of annual leave (pro‑rated in hours) plus the option to purchase up to 10 additional days, and a comprehensive benefits package that includes a pension with up to 7 % employer match, life assurance, an employee assistance program, and exclusive discounts on high‑street brands and Johnson Controls products. Additional perks are free onsite parking, a cycle‑to‑work scheme, and Dress‑Down Fridays. You will join a friendly, supportive team that encourages collaboration and professional growth, with clear pathways for advancement within Johnson Controls. Our company has been innovating building intelligence since 1885, delivering smarter, safer, and more sustainable environments for people to live, work, and learn.
Work Environment
Onsite