Global Account Manager for Top Hyperscaler or Colocation (f/m/d)

About the Role

The manager will own the end‑to‑end relationship with the customer, ensuring order fulfillment, growth, and high satisfaction while positioning Hitachi Energy as a strategic performance partner. The role requires deep understanding of the customer’s objectives, challenges, and sustainability goals to guide them toward optimal solutions. By collaborating with an international account team and an executive sponsor, the manager will drive long‑term strategic growth. Continuous improvement and innovation are expected to benefit both the customer and Hitachi Energy. Key impact areas include strategic account planning, where annual workshops and periodic reviews align CAPEX and OPEX spend with innovation and sustainability initiatives. The manager will achieve budget‑oriented KPIs, implement digital and service strategies, and manage relationships at all organizational levels to become a trusted advisor. Leadership responsibilities involve forming and directing a global account team, conducting regular alignment meetings, and leading capture teams on major opportunities. Effective communication, solution‑selling, negotiation, and diligent CRM administration are essential for success. • Conduct annual account‑planning workshops and periodic reviews with the global customer. • Align customer CAPEX/OPEX budgets with innovation, sustainability, and strategic solutions. • Meet and exceed budget‑oriented KPIs, driving growth through digital and service initiatives. • Build and nurture relationships at all levels within Hitachi Energy and the customer organization. • Serve as the primary point of contact for problem resolution and ensure consistent customer experience. • Form, lead, and align a global account team, facilitating regular meetings and continuous learning. • Direct capture teams to close high‑value opportunities and expand the account footprint. • Apply solution‑selling and consultative selling techniques to craft win‑win negotiations. • Maintain accurate account and opportunity data in the company CRM system. • Monitor competitor activity and develop appropriate response strategies. • Contribute to the Account Management community by sharing best practices and expertise.

Key Responsibilities

• ▸account planning
• ▸budget alignment
• ▸crm administration
• ▸solution selling
• ▸capture management
• ▸client relations

What You Bring

The ideal candidate has a proven record of medium‑to‑long‑term planning and face‑to‑face selling across multiple business lines, with the ability to develop and execute sales plans that protect, grow, and diversify relationships. Experience in identifying cross‑sell and up‑sell opportunities, resolving complex customer issues, and delivering profitable business development is required. Demonstrated success in meeting sales targets—either directly or through channel partners—and in leading senior managers and directors is essential. Proficiency with digital tools, data‑driven insights, and competitive intelligence rounds out the qualification set. • Demonstrate proficiency with digital tools and analytics to drive data‑informed decisions.

Requirements

• ▸digital tools
• ▸data analytics
• ▸sales planning
• ▸cross‑sell
• ▸business development
• ▸leadership

Benefits

Hitachi Energy values pioneering spirit, collaboration, and a commitment to sustainability, offering a dynamic environment where ideas are welcomed. The company is an equal‑opportunity employer and provides reasonable accommodations for applicants with disabilities.

Work Environment

Remote