Technical Support Specialist

About the Role

The Technical Support Specialist provides expert‑level technical assistance to JLL’s Global Response & Operations Center (GROC), ensuring seamless operation of critical security and safety systems. The role maintains, troubleshoots and optimizes access control, video management, fire alarm and communication networks that protect JLL’s global portfolio. Serving as the technical bridge between clients, vendors and internal teams, the specialist delivers rapid resolution while upholding the highest service standards. • Respond promptly to client service requests and resolve technical issues across multiple security platforms • Participate in scheduled on‑call rotations to provide 24/7 technical support coverage • Perform system administration tasks including software upgrades, patching, and change management • Coordinate repair activities with contracted vendors, IT support teams, and networking specialists • Monitor and maintain operational effectiveness across all assigned systems to meet service level agreements • Process and complete work orders while maintaining accurate records in the Computer Aided Dispatch (CAD) platform • Facilitate collaboration between system owners, vendors, and IT resources to ensure efficient problem resolution

Key Responsibilities

• ▸system administration
• ▸on‑call
• ▸issue resolution
• ▸system monitoring
• ▸work orders
• ▸vendor coordination

What You Bring

JLL leverages artificial intelligence to accelerate meaningful connections between candidates and opportunities, analyzing applications for relevant skills, experiences and qualifications. Personal information collected during recruitment is protected in accordance with JLL’s privacy policies, and data is retained only as long as necessary for legitimate business or legal reasons. • Associate or bachelor's degree in computer science, information technology, or related technical field • Minimum three years of experience in security systems, emergency operations center, or information technology • Strong technical background in access control systems with working knowledge of video surveillance and IP networking • Proficiency with Microsoft Office Suite, SharePoint, and enterprise communication platforms • Valid driver's license and ability to travel to client sites as needed • Demonstrated ability to work effectively under pressure and in emergency situations • Strong organizational and multitasking abilities with proven self‑management skills • Working knowledge of security platforms including video management systems, intercom/SIP systems, and visitor management • Experience with Honeywell and Siemens fire protection systems • Familiarity with C‑Cure 9000, Milestone, Everbridge Mass Notification, and situational awareness programs • Completion of vendor‑specific certification courses and ongoing technical training • Experience in emergency operations or critical infrastructure environments • Strong research skills using manufacturer documentation and technical resources

Requirements

• ▸bachelor's degree
• ▸3+ years
• ▸access control
• ▸sharepoint
• ▸honeywell
• ▸vendor certification

Benefits

The position is onsite in Lawrence, NJ and works a swing shift that includes on‑call rotation responsibilities. Candidates must be authorized to work in the United States without sponsorship, as the role does not provide visa sponsorship. Estimated total compensation ranges from $52,000 to $72,000 per year, subject to qualifications, location and market conditions. JLL offers a supportive culture and a comprehensive benefits package that prioritizes mental, physical and emotional health. Benefits may include a 401(k) plan with matching contributions, comprehensive medical, dental and vision coverage, paid parental leave at full salary, paid time off, company holidays, and early access to earned wages through Daily Pay. The company also promotes personal well‑being and growth through various wellness initiatives.

Work Environment

Onsite