Johnson Controls
Produces HVAC, fire, security and building automation systems to optimize and protect buildings globally.
Service Engineer
Service Engineer for security systems (alarms, access control, CCTV) delivering customer support.
Job Highlights
About the Role
As a Service Engineer you will service advanced security systems—including intruder alarms, access control and CCTV—within a designated geographic region. You will provide top‑notch customer service, anticipate issues and resolve them before they escalate, and work within industry standards using strong technical knowledge. The role requires delivering outstanding customer service, building strong relationships with internal and external clients, and maintaining a safe working environment to prevent injuries, property damage and waste. You will manage your time efficiently, prioritize tasks, and accurately complete engineer work reports, handover certificates and checklists. • Service advanced security systems (intruder alarms, access control, CCTV) in an assigned region. • Deliver exceptional customer service and build strong client relationships. • Maintain safe working practices, including lifting and ladder work, following health‑and‑safety standards. • Manage time, prioritize tasks, and complete work reports and certificates accurately. • Participate in rewards and recognition programmes within a team averaging 20+ years of service.
Key Responsibilities
- ▸alarm maintenance
- ▸access control
- ▸cctv
- ▸customer service
- ▸safety compliance
- ▸report writing
What You Bring
We are looking for candidates with experience in the fire and security industry, a manual driving licence, and the physical ability to lift and climb ladders. Prior experience in a customer‑facing role is essential, and preferred qualifications include current 18th edition, NVQ, City & Guilds or BTEC certifications. • Possess fire and security industry experience and a manual driving licence. • Demonstrate ability to work at height and handle physical demands of the role. • Hold prior customer‑facing experience; preferred certifications include 18th edition, NVQ, City & Guilds or BTEC.
Requirements
- ▸fire security
- ▸manual licence
- ▸height
- ▸customer service
- ▸18th edition
- ▸nvq
Benefits
Johnson Controls offers a competitive basic salary with excellent additional earnings potential, optional overtime, generous callout payments, and travel allowances representing about 3 % of basic salary. Employees also benefit from an engineering commission scheme, sales referral incentives, up to 7 % pension matching, 25 days holiday plus bank holidays, a company vehicle, uniform, PPE, tools and ongoing training. The company provides a clear career progression path through the newly introduced Engineering career ladder and a staff referral scheme up to £2,000, as well as rewards and recognition programmes. With a team average of over 20 years of service, you will join a winning team that values health and safety, employee assistance and the mission to make buildings smarter, safer and more sustainable. • Earn a competitive salary with overtime, callout payments and travel allowance (≈3 % of basic salary). • Benefit from engineering commission (≈7 % of basic salary) and sales referral incentives. • Receive pension matching up to 7 %, 25 days holiday plus bank holidays, company vehicle, uniform, PPE and tools. • Access career progression via the Engineering career ladder and staff referral scheme up to £2,000.
Work Environment
Field