Customer Service Representative

About the Role

• Handle inbound calls to support retail installation and merchandising teams. • Identify and resolve problems quickly, developing alternative solutions. • Manage difficult or emotional customer situations and respond promptly. • Maintain an outgoing phone presence.

Key Responsibilities

• ▸inbound calls
• ▸problem solving
• ▸customer management
• ▸phone presence

What You Bring

Successful performance requires strong problem‑solving skills, including timely issue identification, information gathering, analysis, and development of alternative solutions, even under pressure or emotional circumstances. Excellent customer service is essential, involving management of difficult situations, prompt response to needs, solicitation of feedback, and meeting commitments. Effective communication entails clear oral and written expression, multitasking across email, phone, and instant messaging, and presenting data accurately, while maintaining an outgoing phone presence. Candidates should have basic computer and typing abilities; experience in retail operations or phone support is preferred but not mandatory. Physical demands involve typical office activities with the ability to alternate between sitting and standing, using a keyboard, mouse, headset, and monitor. The role operates in a hybrid environment—one day per week on‑site at the Lisle Corporate Office and the remainder remote—and may require more than 40 hours per week to fulfill responsibilities. • Communicate clearly in oral and written formats while multitasking across channels. • Possess basic computer and typing skills; retail or phone support experience preferred. • Work in a hybrid environment (one day on‑site, rest remote) and may exceed 40 hours weekly.

Requirements

• ▸communication
• ▸typing
• ▸hybrid
• ▸problem solving
• ▸customer service
• ▸phone support

Benefits

The Customer Service Representative reports to the Service Center Supervisor and is tasked with handling inbound calls to assist retail installation and merchandising field organizations with various issues. This full‑time, salaried/exempt position offers a wage of $19.25 per hour. Compensation includes $19.25 per hour and a comprehensive benefits package: medical, dental, vision, life/AD&D, short‑ and long‑term disability, FSA, employee assistance program, 401(k) with employer match, paid vacation accrual, floating holidays, and state‑specific paid leave. • Earn $19.25/hr with benefits including medical, dental, vision, life insurance, disability, FSA, 401(k) match, paid vacation, floating holidays, and state paid leave.

Work Environment

Onsite