Hilton Grand Vacations
Hilton Grand Vacations is a global leader in vacation ownership with premium resorts.
Call Center Operations Specialist
Provide analytical & operational support to call center to meet marketing targets.
Job Highlights
About the Role
As a Call Center Operations Specialist, you will provide analytical and operational support to Call Center Management to help meet monthly marketing targets. You will work closely with cross‑functional teams to translate data insights into actionable strategies. The position follows a flexible schedule that includes weekends and holidays, ensuring coverage for our call center operations. Shift times will be assigned based on business needs. • Create performance reports and implement standard operating procedures • Manage campaigns, track performance, and support strategic business decisions • Analyze reports, collaborate with partners to set performance objectives and identify opportunities • Oversee daily lead distribution and improve related processes • Facilitate onboarding and training for team members • Perform assorted administrative tasks assigned by management • Monitor system functionality, call flow, content, quality assurance, and identify challenges • Assist with inventory management to maximize hotel and resort inventory efficiency
Key Responsibilities
- ▸performance reporting
- ▸campaign management
- ▸lead distribution
- ▸system monitoring
- ▸inventory management
- ▸data analysis
What You Bring
We are seeking candidates who align with our dedication to growth and who can contribute to the continued success of our vacation ownership business.
Requirements
- ▸growth
Benefits
Hilton Grand Vacations is recognized for excellence, earning the Stevie American Business Awards Gold for Company of the Year in Hospitality and Leisure, ranking among LinkedIn’s top Travel & Hospitality companies in 2022, and achieving Great Place to Work® certification. These accolades reflect our commitment to innovation, quality, and a supportive workplace. • $24 per hour pay rate • Medical, dental, and vision insurance from day one • 401(k) plan with company match, life insurance, and stock purchase program • Travel program offering discounted rates at global properties • Generous paid time off and paid sick days • Recognition programs and numerous learning and advancement opportunities
Work Environment
Office Full-Time