Houseperson

About the Role

The Houseperson role focuses on delivering excellent guest service and maintaining cleanliness throughout the resort. You will respond to guest requests, identify and report maintenance issues, and ensure that all areas meet the resort’s quality and safety standards. • Attend to guest request • Identify and report preventative or other maintenance issues in the public area or guest rooms • Remove used and replace with new linens, towels, and necessary products and supplies; transport clean and dirty linen to and from Operations and the Buildings • Properly maintain work carts/stations to optimize appearance and efficiency • Ensure the resort follows all federal, state, and local laws, including OSHA • Clean guest corridors, landings, and stairwells, deliver guest requests, vacuum, carpet clean, and heavy clean all assigned units, offices, and public areas in compliance with standards • Assist management in maintaining an accurate inventory of linen and supplies • Perform job functions with attention to detail, speed, and accuracy • Work in various environmental factors such as humidity, heat, cold, dust, and noise

Key Responsibilities

• ▸guest service
• ▸cleaning
• ▸linen management
• ▸maintenance reporting
• ▸inventory control
• ▸safety compliance

What You Bring

• Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to the collective bargaining agreement • Adapt communication style to suit different audiences, efficiently communicating with supervisors, coworkers, and guests in English • Work in a fast-paced and sometimes stressful environment, flexible with spontaneous demands from guests • Physically able to work from a ladder, move furniture, operate cleaning equipment, and tolerate exposure to general cleaning chemicals

Requirements

• ▸non-union
• ▸communication
• ▸adaptability
• ▸fast‑paced
• ▸ladder
• ▸cleaning equipment

Benefits

Housekeeping team members work a variety of shifts, including weekends and holidays, and receive paid training upon hire. Hilton Grand Vacations has been recognized for its work‑life balance and family‑friendly benefits, earning accolades such as Newsweek’s “America’s Greatest Workplaces for Parents & Families.” Reasonable accommodations are provided for individuals with disabilities throughout the application, interview, and employment process, ensuring access to all job functions and benefits. • Competitive base pay • Quarterly Service Score Incentive • Benefits on day one • Daily Pay* – get your earned pay any time before payday • Recognition Programs and Rewards • Discounted Hilton hotel rates worldwide • 401(k) program with company match • Employee stock purchase program • Paid Holidays, Sick days, and Generous Paid Time Off Program • Tuition reimbursement • Numerous learning and career advancement opportunities

Work Environment

Onsite