Eaton
A global leader in power management, providing energy-efficient solutions for various industries.
Director, EatonCare
Lead customer support strategy, drive productivity, and manage Avery Creek site.
Job Highlights
About the Role
Lead customer support initiatives to develop and implement a consistent vision and strategy across all Electrical Sector businesses, driving consensus across divisions for enterprise programs. Partner with field sales to meet top‑line and profit objectives while maintaining and improving frameworks that measure year‑over‑year productivity, process harmonization, and cost reduction. Serve as the site leader for the Avery Creek location, advocating for capital investment, leading site‑wide events, collaborating with EHS, and building a high‑performance, capable culture. • Develop and execute a unified customer support vision across Electrical Sector businesses. • Align divisions on enterprise programs and collaborate with field sales to achieve revenue goals. • Design and improve frameworks for measuring productivity, process harmonization, and cost reduction. • Lead the Avery Creek site, advocating for capital investments and coordinating site‑wide events and EHS initiatives. • Foster a high‑performance culture and build talent pipelines for field sales roles.
Key Responsibilities
- ▸customer support
- ▸enterprise programs
- ▸productivity framework
- ▸site leadership
- ▸capital investment
- ▸talent development
What You Bring
A Bachelor’s degree from an accredited institution and at least 10 years of progressive leadership experience in customer support, marketing, or sales (including 7+ years in a people‑leadership role) are required. Candidates should have experience in a similar scope for a multinational product‑focused organization, preferably in the electrical industry, and possess strong Salesforce expertise to drive accountability across a complex footprint. Additional qualifications include significant process‑improvement expertise, cross‑functional leadership, the ability to lead inclusive teams, navigate organizational change, and influence commercial, technical, and executive stakeholders. • Hold a Bachelor's degree and 10+ years of leadership experience in support, marketing, or sales (7+ years managing teams). • Demonstrated experience in multinational product organizations, preferably within the electrical industry. • Strong proficiency with Salesforce to ensure accountability across complex operations. • Expertise in process improvement, cross‑functional leadership, and inclusive team management. • Proven ability to navigate change and influence commercial, technical, and executive stakeholders.
Requirements
- ▸bachelor's
- ▸10+ years
- ▸salesforce
- ▸process improvement
- ▸cross-functional
- ▸inclusive teams
Work Environment
Onsite